Prism, Inc.
Microsoft Systems Engineer with Security Clearance
Prism, Inc., Tysons Corner, Virginia, United States
****Position Requires 10+ Years Experience**** Hybrid- 3 days Onsite @ 1100 L St, NW DC Active Secret Clearance(TS Preferred) Bachelor's degree required Active MCSE of 365 expert level cert required Must Pass Background and Credit Check Responsibilities: * Continuous Infrastructure Monitoring & Response: Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly. * Incident Management: Provide oversight, remote, and on-site support until the incident is resolved. * Post-Incident Analysis: Provide root cause and mitigation analysis post-incident within 24 hours. * Vendor Coordination: Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc. * Performance Metrics: Meet or exceed Service Level Agreements. * Change Control & Quality Assurance: Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions. * Desktop Infrastructure: Provide virtual desktop image support. * Application Virtualization: Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications. * Endpoint Deployment & MDM: Deploy and support customer-facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management. * Authentication & Access Management: Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications. * Archiving & Data Retention: Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data. * Cloud Service Connectivity: Support/troubleshoot access issues to the Office 365 infrastructure and any security or message delivery failures. * Enterprise Mobility: Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor. * Mobile Device Support: Support Android-based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing, and software pushes. Qualifications: * Education: Bachelor's degree in IT or related field. * Experience: 10 years' experience designing, implementing, and troubleshooting enterprise class information technology systems. * Technical Certifications: Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including SolarWinds, and certificate authorities.