Intrepid Solutions and Services LLC
Customer Success Manager - Cybersecurity
Intrepid Solutions and Services LLC, Adelphi, Maryland, United States
Customer Success Manager - Cybersecurity
Join to apply for the
Customer Success Manager - Cybersecurity
role at
Intrepid Solutions and Services LLC Customer Success Manager - Cybersecurity
12 hours ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - Cybersecurity
role at
Intrepid Solutions and Services LLC Intrepid Solutions, a CIS company, is staffing for a
Customer Engagement Professional Manager
to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD.
This role may be what you are looking for if you also have been seeking positions with a title similar to the below
Customer Success Manager - Cybersecurity Cybersecurity Services Delivery Manager Cybersecurity Engagement Manager Cybersecurity Operations Manager Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service. Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills. Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs. Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery. Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established. Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding. Manage data for existing customers and facilitate their annual service renewal process.
OPERATING HOURS AND EXPECTATIONS
This position anticipates onsite work with standard work hours, Monday-Friday.
TRAVEL
No travel is currently anticipated for this role.
CLEARANCE
Active Secret clearance required at the time of application for initial consideration. *This position is not open to clearance sponsorship, upgrade, or reactivation.*
EDUCATION
Bachelor’s in a related field. Four years of relevant experience may be substituted for a formal degree in some instances.
CERTIFICATION(S)
None required.
REQUIRED SKILLS AND EXPERIENCE
6 years of progressive experience related to the responsibilities listed above.
WHAT WE OFFER
At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.
Job Type
Full-time (onsite)
Pay Range
$110,000.00 - $170,000.00 per year
Benefits
401(k) Dental insurance Medical insurance Health Savings Account option Flexible Spending Vision insurance Life and Disability Insurance Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance) Paid Time Off Holiday pay
CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Intrepid Solutions and Services LLC by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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Join to apply for the
Customer Success Manager - Cybersecurity
role at
Intrepid Solutions and Services LLC Customer Success Manager - Cybersecurity
12 hours ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - Cybersecurity
role at
Intrepid Solutions and Services LLC Intrepid Solutions, a CIS company, is staffing for a
Customer Engagement Professional Manager
to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD.
This role may be what you are looking for if you also have been seeking positions with a title similar to the below
Customer Success Manager - Cybersecurity Cybersecurity Services Delivery Manager Cybersecurity Engagement Manager Cybersecurity Operations Manager Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service. Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills. Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs. Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery. Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established. Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding. Manage data for existing customers and facilitate their annual service renewal process.
OPERATING HOURS AND EXPECTATIONS
This position anticipates onsite work with standard work hours, Monday-Friday.
TRAVEL
No travel is currently anticipated for this role.
CLEARANCE
Active Secret clearance required at the time of application for initial consideration. *This position is not open to clearance sponsorship, upgrade, or reactivation.*
EDUCATION
Bachelor’s in a related field. Four years of relevant experience may be substituted for a formal degree in some instances.
CERTIFICATION(S)
None required.
REQUIRED SKILLS AND EXPERIENCE
6 years of progressive experience related to the responsibilities listed above.
WHAT WE OFFER
At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.
Job Type
Full-time (onsite)
Pay Range
$110,000.00 - $170,000.00 per year
Benefits
401(k) Dental insurance Medical insurance Health Savings Account option Flexible Spending Vision insurance Life and Disability Insurance Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance) Paid Time Off Holiday pay
CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Intrepid Solutions and Services LLC by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Arlington, VA $52,400.00-$112,000.00 2 weeks ago Washington DC-Baltimore Area $100,000.00-$120,000.00 1 week ago Senior Customer Success Manager, Uber Transit
Washington, DC $99,000.00-$122,000.00 2 weeks ago Fairfax, VA $108,600.00-$209,800.00 15 hours ago Senior Customer Success Manager, Consumables
Arlington, VA $72,000.00-$154,000.00 2 weeks ago Customer Success Manager - US Public Sector
Washington, DC $110,000.00-$130,000.00 2 days ago Customer Success - Enterprise Engagement Manager
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Washington, DC $100,000.00-$160,000.00 2 weeks ago Customer Success Manager - onsite in NYC/DC
Arlington, VA $100,000.00-$160,000.00 2 weeks ago Customer Success Manager - onsite in NYC/DC
Silver Spring, MD $100,000.00-$160,000.00 2 weeks ago Washington, DC $75,000.00-$93,000.00 15 hours ago Customer Success Manager - onsite in NYC/DC
Bethesda, MD $100,000.00-$160,000.00 2 weeks ago Customer Success Manager - onsite in NYC/DC
Senior Customer Success Manager, Federal
Washington, DC $109,000.00-$163,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr