Courtyard Montgomeryville
Guest Service Agent
Courtyard Montgomeryville, North Wales, Pennsylvania, United States, 19454
Compensation Type
Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Montgomeryville 544 Dekalb PikeNorth Wales, PA 19454 Overview As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a warm, welcoming, and memorable experience from check-in to check-out. This position requires a friendly, professional, and service-oriented individual who thrives in a fast-paced hospitality environment.
You’ll be responsible for managing guest arrivals and departures efficiently, addressing inquiries, handling reservations, processing payments, and ensuring that every guest feels valued and cared for. Attention to detail, strong communication skills, and a passion for customer service are essential to succeed in this role.
Responsibilities Key Responsibilities
Greet and assist guests in a professional, courteous manner
Handle check-ins, check-outs, and room assignments accurately
Manage guest reservations, cancellations, and modifications
Answer phone calls and respond promptly to guest inquiries or requests
Resolve guest issues efficiently and escalate as needed to ensure satisfaction
Process payments and maintain accurate billing records
Collaborate with housekeeping and maintenance teams to ensure room readiness
Maintain knowledge of hotel amenities, local attractions, and services
Qualifications
Prior customer service or hospitality experience preferred
Strong communication and multitasking skills
Professional appearance and demeanor
Proficiency with hotel PMS (e.g., Opera, OnQ, or similar systems) a plus
Ability to work flexible schedules, including weekends and holidays
High school diploma or equivalent required
Why Join Us
Competitive pay and benefits
Team-oriented work environment
Opportunities for growth and advancement within the company
Employee discounts on stays and services
Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Montgomeryville 544 Dekalb PikeNorth Wales, PA 19454 Overview As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a warm, welcoming, and memorable experience from check-in to check-out. This position requires a friendly, professional, and service-oriented individual who thrives in a fast-paced hospitality environment.
You’ll be responsible for managing guest arrivals and departures efficiently, addressing inquiries, handling reservations, processing payments, and ensuring that every guest feels valued and cared for. Attention to detail, strong communication skills, and a passion for customer service are essential to succeed in this role.
Responsibilities Key Responsibilities
Greet and assist guests in a professional, courteous manner
Handle check-ins, check-outs, and room assignments accurately
Manage guest reservations, cancellations, and modifications
Answer phone calls and respond promptly to guest inquiries or requests
Resolve guest issues efficiently and escalate as needed to ensure satisfaction
Process payments and maintain accurate billing records
Collaborate with housekeeping and maintenance teams to ensure room readiness
Maintain knowledge of hotel amenities, local attractions, and services
Qualifications
Prior customer service or hospitality experience preferred
Strong communication and multitasking skills
Professional appearance and demeanor
Proficiency with hotel PMS (e.g., Opera, OnQ, or similar systems) a plus
Ability to work flexible schedules, including weekends and holidays
High school diploma or equivalent required
Why Join Us
Competitive pay and benefits
Team-oriented work environment
Opportunities for growth and advancement within the company
Employee discounts on stays and services