Len The Plumber
Branch Manager - Plumbing Division
Len the Plumber Heating & Air | Beltsville, MD
Compensation: $120-135,000 + Bonus Eligibility Classification: Salaried Exempt | Full-Time
Join Our Winning Team!
Len the Plumber Heating & Air is hiring a Plumbing Branch Manager to lead our high-performing residential plumbing operations in Beltsville, MD. This key leadership role owns P&L and oversees service operations, customer experience, staffing, safety, and growth.
Why You'll Love Working Here Lead at Scale: Guide a multi-million-dollar plumbing operation with top-tier technicians and leaders. Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility. Customer-First Culture: Deliver same-day service with excellence and integrity. Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration. Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP. What You'll Do .
Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals. Drive growth through capacity planning, pricing discipline, add-on services, and market expansion. Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans. Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture. Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways. Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction). Strengthen parts/vendor relationships and inventory controls to improve first-visit completion. Collaborate cross-functionally (Marketing, Recruiting, Finance) to hit growth and profitability targets. What You Bring
REQUIRED : 5+ years of leadership in r esidential plumbing service
(field and ops). Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations. Excellent communication, coaching, and change-leadership skills. Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred. Bachelor's degree in Business or related field preferred. Sales and customer service orientation You'll Be a Great Fit If You...
Inspire teams and raise the bar on safety, quality, and customer care. Love using data/KPIs to drive decisions and continuous improvement. Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity.
EOE
Compensation: $120-135,000 + Bonus Eligibility Classification: Salaried Exempt | Full-Time
Join Our Winning Team!
Len the Plumber Heating & Air is hiring a Plumbing Branch Manager to lead our high-performing residential plumbing operations in Beltsville, MD. This key leadership role owns P&L and oversees service operations, customer experience, staffing, safety, and growth.
Why You'll Love Working Here Lead at Scale: Guide a multi-million-dollar plumbing operation with top-tier technicians and leaders. Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility. Customer-First Culture: Deliver same-day service with excellence and integrity. Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration. Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP. What You'll Do .
Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals. Drive growth through capacity planning, pricing discipline, add-on services, and market expansion. Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans. Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture. Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways. Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction). Strengthen parts/vendor relationships and inventory controls to improve first-visit completion. Collaborate cross-functionally (Marketing, Recruiting, Finance) to hit growth and profitability targets. What You Bring
REQUIRED : 5+ years of leadership in r esidential plumbing service
(field and ops). Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations. Excellent communication, coaching, and change-leadership skills. Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred. Bachelor's degree in Business or related field preferred. Sales and customer service orientation You'll Be a Great Fit If You...
Inspire teams and raise the bar on safety, quality, and customer care. Love using data/KPIs to drive decisions and continuous improvement. Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity.
EOE