Mister Sparky of Mid America
Contact Center Customer Service Representative
Mister Sparky of Mid America, Lowell, Arkansas, United States, 72745
Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Department: Customer Care Location: Lowell, AR Schedule: Full-Time | Nights & Weekends Required
About the Role
We’re hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.
Key Responsibilities
Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
Ensure all daily appointments are properly scheduled and confirmed
Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
Resolve customer concerns professionally and escalate issues when necessary
Accurately enter and update information in dispatching/scheduling software
Manage multiple tasks and stay organized in a busy, fast-paced environment
Must-Haves
Strong verbal and written communication skills
Basic computer skills and ability to learn new software (training provided)
Excellent attention to detail and time management
Friendly, dependable, and team-oriented attitude
Reliable attendance and punctuality
Ability to work nights, weekends, and holidays as required
Must pass a background check and drug screening
Nice-to-Haves
Previous experience in customer service, dispatch, or call center roles
Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
Experience working in a fast-paced, high-call-volume environment
Working Conditions
Office-based position with regular phone and computer use
Fast-paced environment, especially during busy seasons or high-demand periods
Requires the ability to stay organized and multitask throughout the day
Compensation & Benefits
Hourly pay plus performance bonuses or incentive pay
Health, dental, and vision insurance (for full-time employees)
Paid time off and paid holidays
401(k) or retirement plan
Opportunities for growth and advancement
Why Join Us
Join a supportive and reliable team that values great customer service
Work in a stable company where your contributions are appreciated
Competitive pay, strong benefits, and room to grow
Make a real impact every day by helping customers and supporting the operations team
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Department: Customer Care Location: Lowell, AR Schedule: Full-Time | Nights & Weekends Required
About the Role
We’re hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.
Key Responsibilities
Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
Ensure all daily appointments are properly scheduled and confirmed
Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
Resolve customer concerns professionally and escalate issues when necessary
Accurately enter and update information in dispatching/scheduling software
Manage multiple tasks and stay organized in a busy, fast-paced environment
Must-Haves
Strong verbal and written communication skills
Basic computer skills and ability to learn new software (training provided)
Excellent attention to detail and time management
Friendly, dependable, and team-oriented attitude
Reliable attendance and punctuality
Ability to work nights, weekends, and holidays as required
Must pass a background check and drug screening
Nice-to-Haves
Previous experience in customer service, dispatch, or call center roles
Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
Experience working in a fast-paced, high-call-volume environment
Working Conditions
Office-based position with regular phone and computer use
Fast-paced environment, especially during busy seasons or high-demand periods
Requires the ability to stay organized and multitask throughout the day
Compensation & Benefits
Hourly pay plus performance bonuses or incentive pay
Health, dental, and vision insurance (for full-time employees)
Paid time off and paid holidays
401(k) or retirement plan
Opportunities for growth and advancement
Why Join Us
Join a supportive and reliable team that values great customer service
Work in a stable company where your contributions are appreciated
Competitive pay, strong benefits, and room to grow
Make a real impact every day by helping customers and supporting the operations team
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.