Certis Title & Escrow
Certis Title & Closings is a tech-forward title company known for white-glove service, clear communication, and on-time closings. We combine modern tools with meticulous processes to deliver an exceptional client experience for buyers, sellers, agents, and lenders. This role marries concierge-level client service with the discipline of a loan processor: you’ll own a pipeline, track conditions, chase documents, communicate proactively, and drive files to the closing table on time. You’ll be the first impression in our Prattville office and the operational heartbeat behind the scenes. Responsibilities: • Client intake & front desk: answer calls/emails, greet visitors, verify IDs, notarize as needed, and route inquiries to the right team member. • File setup & documentation: open new orders in settlement software, collect buyer/seller/lender data, request payoffs/HOA info, and organize all supporting documents. • Scheduling & coordination: manage the closing calendar, confirm dates/times, coordinate with agents, lenders, and attorneys, and send confirmations/reminders. • Earnest money & funds handling: receive and log EMD, issue receipts, ensure timely deposits, and reconcile with accounting. • Office operations & compliance: maintain supplies and closing-room readiness, provide proactive status updates, track SLAs, and uphold ALTA Best Practices and privacy protocols. Qualifications: • 2+ years in loan processing, mortgage ops, escrow/closing assistant, or title front-office role with measurable pipeline ownership. • Proven conditions management task lists, follow-ups, and due dates. • Strong document literacy: closing packages, payoffs, CDs, prelim/HUD, title commitments, tax reports. • Tech-comfortable: LOS/settlement software, Microsoft 365/Google Suite • Professional communication phone, email, and in-person with a calm, solutions-first style. • Reliable transportation for bank runs/courthouse drop-offs between Prattville/Montgomery as needed. Compensation: $20 - $25 hourly
• Client intake & front desk: answer calls/emails, greet visitors, verify IDs, notarize as needed, and route inquiries to the right team member. • File setup & documentation: open new orders in settlement software, collect buyer/seller/lender data, request payoffs/HOA info, and organize all supporting documents. • Scheduling & coordination: manage the closing calendar, confirm dates/times, coordinate with agents, lenders, and attorneys, and send confirmations/reminders. • Earnest money & funds handling: receive and log EMD, issue receipts, ensure timely deposits, and reconcile with accounting. • Office operations & compliance: maintain supplies and closing-room readiness, provide proactive status updates, track SLAs, and uphold ALTA Best Practices and privacy protocols.
• Client intake & front desk: answer calls/emails, greet visitors, verify IDs, notarize as needed, and route inquiries to the right team member. • File setup & documentation: open new orders in settlement software, collect buyer/seller/lender data, request payoffs/HOA info, and organize all supporting documents. • Scheduling & coordination: manage the closing calendar, confirm dates/times, coordinate with agents, lenders, and attorneys, and send confirmations/reminders. • Earnest money & funds handling: receive and log EMD, issue receipts, ensure timely deposits, and reconcile with accounting. • Office operations & compliance: maintain supplies and closing-room readiness, provide proactive status updates, track SLAs, and uphold ALTA Best Practices and privacy protocols.