Arch Insurance Group Inc.
Manager, Software Engineering (Hybrid OR REMOTE - Raleigh, Jersey City, or Hartf
Arch Insurance Group Inc., Washington, District Of Columbia, United States, 20022
Manager, Software Engineering (Hybrid OR REMOTE)
Join
Arch Insurance Group Inc.
as a Software Engineering Manager in our hybrid or remote program. Locations: Raleigh, NC; Jersey City, NJ; Hartford, CT (or fully remote in the Northeast). Base pay range:
$115,000 – $165,000 per year. Job Summary
The
Software Engineering Manager
leads a cross‑functional team to ensure the stability, quality, and continuous improvement of business‑critical platforms. The role oversees the full software release lifecycle—from development through deployment and post‑release monitoring—partnering with business, QA, DevOps, and product teams to resolve production issues and drive automation. Responsibilities
Partner with Business & Quality Analysts to manage production issues, triage bugs, and oversee release activities. Report to the Agile Delivery Manager, providing regular updates on team progress, risks, and dependencies. Manage a team of engineers, business analysts, and QA, ensuring all reported issues are filed, assigned, and resolved promptly. Coordinate and oversee the entire software release lifecycle, from development and testing to deployment and post‑release monitoring. Collaborate with technical leads to identify and resolve engineering issues, blockers, and cross‑team dependencies. Provide dashboards, reports, and updates to senior management on environment and release status, leveraging operational dashboards as needed. Foster a collaborative and high‑performing team environment through coaching, feedback, and mentorship. Drive automation and process improvements for production support and release management. Lead agile ceremonies and facilitate cross‑functional collaboration. Log and track all production issues using the ServiceNow platform; experience with ServiceNow is a plus. Prepare and present monthly summaries of the number of issues and production incidents, including charts and reports, to stakeholders. Release Management Focus
Plan, coordinate, and execute software releases, ensuring alignment with business priorities and minimal disruption to production systems. Develop and maintain release calendars, communicating key dates and milestones to all stakeholders. Ensure all release documentation, sign‑offs, and compliance requirements are completed prior to deployment. Conduct post‑release reviews to capture lessons learned, monitor system stability, and drive continuous improvement in release processes. Knowledge & Skills
Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and their application in engineering environments. Experience leading agile ceremonies and facilitating cross‑functional collaboration. Solid technical background in software development, production support, and release management. Familiarity with CI/CD pipelines, DevOps practices, and test automation tools. Excellent organizational and facilitation skills, with the ability to manage multiple priorities and teams. Strong interpersonal and communication skills to collaborate effectively with engineers, product managers, and stakeholders. Experience working in cross‑functional teams and managing interdependencies across teams. Experience with ServiceNow or similar issue tracking platforms is highly desirable. Knowledge of the P&C insurance domain is a plus. Education & Experience
Bachelor’s degree in Computer Science, Engineering, or related field. 7+ years of experience in software development or engineering management. 3+ years of experience in agile program or project management roles. Compensation and Benefits
Base salary plus incentive eligibility. Comprehensive benefits include medical, dental, vision, 401(k) with matching, paid time off, paid holidays, paid parental leave, and tuition reimbursement.
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Join
Arch Insurance Group Inc.
as a Software Engineering Manager in our hybrid or remote program. Locations: Raleigh, NC; Jersey City, NJ; Hartford, CT (or fully remote in the Northeast). Base pay range:
$115,000 – $165,000 per year. Job Summary
The
Software Engineering Manager
leads a cross‑functional team to ensure the stability, quality, and continuous improvement of business‑critical platforms. The role oversees the full software release lifecycle—from development through deployment and post‑release monitoring—partnering with business, QA, DevOps, and product teams to resolve production issues and drive automation. Responsibilities
Partner with Business & Quality Analysts to manage production issues, triage bugs, and oversee release activities. Report to the Agile Delivery Manager, providing regular updates on team progress, risks, and dependencies. Manage a team of engineers, business analysts, and QA, ensuring all reported issues are filed, assigned, and resolved promptly. Coordinate and oversee the entire software release lifecycle, from development and testing to deployment and post‑release monitoring. Collaborate with technical leads to identify and resolve engineering issues, blockers, and cross‑team dependencies. Provide dashboards, reports, and updates to senior management on environment and release status, leveraging operational dashboards as needed. Foster a collaborative and high‑performing team environment through coaching, feedback, and mentorship. Drive automation and process improvements for production support and release management. Lead agile ceremonies and facilitate cross‑functional collaboration. Log and track all production issues using the ServiceNow platform; experience with ServiceNow is a plus. Prepare and present monthly summaries of the number of issues and production incidents, including charts and reports, to stakeholders. Release Management Focus
Plan, coordinate, and execute software releases, ensuring alignment with business priorities and minimal disruption to production systems. Develop and maintain release calendars, communicating key dates and milestones to all stakeholders. Ensure all release documentation, sign‑offs, and compliance requirements are completed prior to deployment. Conduct post‑release reviews to capture lessons learned, monitor system stability, and drive continuous improvement in release processes. Knowledge & Skills
Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and their application in engineering environments. Experience leading agile ceremonies and facilitating cross‑functional collaboration. Solid technical background in software development, production support, and release management. Familiarity with CI/CD pipelines, DevOps practices, and test automation tools. Excellent organizational and facilitation skills, with the ability to manage multiple priorities and teams. Strong interpersonal and communication skills to collaborate effectively with engineers, product managers, and stakeholders. Experience working in cross‑functional teams and managing interdependencies across teams. Experience with ServiceNow or similar issue tracking platforms is highly desirable. Knowledge of the P&C insurance domain is a plus. Education & Experience
Bachelor’s degree in Computer Science, Engineering, or related field. 7+ years of experience in software development or engineering management. 3+ years of experience in agile program or project management roles. Compensation and Benefits
Base salary plus incentive eligibility. Comprehensive benefits include medical, dental, vision, 401(k) with matching, paid time off, paid holidays, paid parental leave, and tuition reimbursement.
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