All Hours Mechanical LLC
Benefits:
401(k) matching
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
HVAC Lead Dispatcher
All Hours Mechanical – Macedonia, Ohio
About Us
All Hours Mechanical is a commercial HVAC contractor serving Northeast Ohio. We’re known for our professionalism, fast response times, and commitment to doing things the right way. Our Macedonia team is growing, and we’re looking for a Lead Dispatcher who can keep our technicians organized, our customers informed, and our operations running efficiently.
If you thrive in a fast-paced environment, can juggle multiple priorities, and know how to keep both technicians and customers happy — this is the role for you.
Position Summary
The HVAC Lead Dispatcher manages the daily flow of service calls, coordinates preventative maintenance visits, and ensures all jobs are assigned and completed efficiently. You’ll serve as the central hub between customers, technicians, and management — making sure communication is clear, schedules are accurate, and nothing falls through the cracks.
This position requires strong computer skills, exceptional organization, and the ability to stay calm and decisive under pressure.
Key Responsibilities
Scheduling & Dispatch
Plan, assign, and adjust technician schedules for service, PMs, and repairs
Monitor workloads and redistribute calls to maximize field efficiency
Track job progress throughout the day and communicate updates to customers
Coordinate with management on job priorities and technician availability
Communication & Coordination
Serve as the main point of contact for customers calling in for service
Communicate clearly with technicians on job details, site requirements, and follow-ups
Keep customers informed on ETA updates and job status
Work closely with service management to ensure smooth daily operations
Operational & Administrative Support
Maintain accurate information in dispatching software (BuildOps)
Help with work order notes, purchase orders, and closing out jobs
Assist with time tracking, billing coordination, and parts or material requests
Qualifications
2+ years of scheduling or dispatch experience (HVAC, plumbing, or similar service industry preferred)
Strong computer skills (Microsoft Office, Google Workspace, or dispatching platforms)
Excellent communication with both customers and technicians
Highly organized and detail-oriented — able to manage multiple priorities at once
Calm under pressure, quick decision-maker, and problem solver
Team player with a strong work ethic and positive attitude
Compensation & Benefits
Competitive pay based on experience
Full-time, Monday–Friday schedule
Paid time off and company holidays
Growth opportunities in service operations and management
Supportive, team-first culture
401(k) matching
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
HVAC Lead Dispatcher
All Hours Mechanical – Macedonia, Ohio
About Us
All Hours Mechanical is a commercial HVAC contractor serving Northeast Ohio. We’re known for our professionalism, fast response times, and commitment to doing things the right way. Our Macedonia team is growing, and we’re looking for a Lead Dispatcher who can keep our technicians organized, our customers informed, and our operations running efficiently.
If you thrive in a fast-paced environment, can juggle multiple priorities, and know how to keep both technicians and customers happy — this is the role for you.
Position Summary
The HVAC Lead Dispatcher manages the daily flow of service calls, coordinates preventative maintenance visits, and ensures all jobs are assigned and completed efficiently. You’ll serve as the central hub between customers, technicians, and management — making sure communication is clear, schedules are accurate, and nothing falls through the cracks.
This position requires strong computer skills, exceptional organization, and the ability to stay calm and decisive under pressure.
Key Responsibilities
Scheduling & Dispatch
Plan, assign, and adjust technician schedules for service, PMs, and repairs
Monitor workloads and redistribute calls to maximize field efficiency
Track job progress throughout the day and communicate updates to customers
Coordinate with management on job priorities and technician availability
Communication & Coordination
Serve as the main point of contact for customers calling in for service
Communicate clearly with technicians on job details, site requirements, and follow-ups
Keep customers informed on ETA updates and job status
Work closely with service management to ensure smooth daily operations
Operational & Administrative Support
Maintain accurate information in dispatching software (BuildOps)
Help with work order notes, purchase orders, and closing out jobs
Assist with time tracking, billing coordination, and parts or material requests
Qualifications
2+ years of scheduling or dispatch experience (HVAC, plumbing, or similar service industry preferred)
Strong computer skills (Microsoft Office, Google Workspace, or dispatching platforms)
Excellent communication with both customers and technicians
Highly organized and detail-oriented — able to manage multiple priorities at once
Calm under pressure, quick decision-maker, and problem solver
Team player with a strong work ethic and positive attitude
Compensation & Benefits
Competitive pay based on experience
Full-time, Monday–Friday schedule
Paid time off and company holidays
Growth opportunities in service operations and management
Supportive, team-first culture