World Wide Technology
Senior Manager, Production - Refurb Lab - NAIC4
World Wide Technology, Edwardsville, Illinois, United States, 62025
Senior Manager, Production
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Job Summary
Senior Production Managers are responsible for overseeing and leading a group of production personnel and their leaders. Responsibilities include leading multi-layered teams developing leaders and individual contributors, planning capacity, driving scaling and efficiency and directing staff in support our department goals and objectives. The position reports to a Director or Senior Director of Integration Operations.
Responsibilities
Lead team to execute successful integration for technology solutions per specifications and/or configuration instructions utilizing both industry and WWT best practices.
Review the operating strategy in the context of business goals and market dynamics to identify key process improvement opportunities within the business unit/function.
Ensure the appropriate techniques to plan production capacity are correctly used and that optimal solutions are implemented when short-term constraints or capacity issues arise.
Guide the execution of solutions for complex, non-routine issues; redirect solution implementation if desired results were not originally met.
Provide guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.
Compare overall business performance before and after large and complex process improvements to analyze the impact.
Develop and maintain the ongoing collaborative relationship with the Sales Engineering, Material Operations, Logistics, Professional Services, Program Management teams.
Lead discussions with multiple stakeholders, reiterating and reflecting on various (and sometimes conflicting) messages to ensure broad understanding.
Collaborate with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
Coordinate complex projects and provides guidance and training to managers or project leaders, ensuring that project teams remain focused on goals and deadlines.
Provide leadership and guidance to managers in structuring projects and goals of the business unit/function.
Hold managers and employees accountable for successfully implementing process improvement initiatives.
Promote efficiency and time management in the business unit/function by modeling behaviors such as prompt decision making and meeting deadlines; reward the achievement of timely results.
Develop current and future leaders in the principles of Strategic Planning, Financial Operations Management, Lean Operations and Servant Leadership
Play a lead role in conjunction with IT and other operations leaders to establish our integration systems roadmap. This includes developing and implementing industry leading information systems for shop control management, production planning, and workflow optimization among others.
Recognize a spectrum of verbal and nonverbal/behavioral cues and coaches others on how to observe and interpret those cues.
Validate and lead others to come to agreement on a point of view or solutions
Promote WWT safety guidelines.
Drive teams to maintain a clean and organized (5S) warehouse operation.
Qualifications
Degree in related field preferred
A minimum of 10 years' progressive experience in a related field preferred
Minimum of 3-5 years of supervisory experience required
Knowledge, Skills, & Abilities
Experienced manager with a focus on managing the operations of a department or work unit and contributing to planning for the function of the business unit.
Results have a noticeable impact on the achievement of functional unit objectives.
Leads team(s) of skilled professionals to accomplish ongoing objectives.
Requires proficiency in leadership, problem-solving, and the ability to influence others.
May include advanced technical positions that require innovative and conceptual thinking within a technologic discipline.
Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of cell towers, cell sites, and telecommunication sites, as well as data centers including Network, Compute, Storage, and Cloud Solutions.
Proficiency in providing customer service to include leading senior-level customer interaction
Expert level capability in KPI development and attainment
Proficiency in understanding and managing financial budgets
Experience or knowledge of supply chain, warehouse, logistics, and materials management
Experience managing multiple concurrent projects
Experience in Lean/Six Sigma manufacturing operations
High level of problem-resolution ability and visionary management skills
Proficient in the use of Office Tools
Physical Demands
Sitting: Occasionally
Standing: Occasionally
Walking: Occasionally
Stooping, kneeling, crouching: Occasionally
Reaching 30" to 72": Occasionally
Eye/hand coordination: Occasionally
Lifting (up to 50lbs): Occasionally
Lifting Overhead: Occasionally
Carrying: Occasionally
Twisting/Turning: Occasionally
Fine Motor Coordination (keying, labeling): Occasionally
Fine Motor Coordination (pinch, tool use, stripping wire): Occasionally
Fine Motor Coordination (pick & place small parts): Occasionally
Gripping/Grasping: Occasionally
Climb (more than 2 steps): Occasionally
Working Environment
Work near moving machinery: Constant
Fumes or airborne particles: Frequent
Toxic or caustic chemicals: Frequent
Risk of electrical shock: Frequent
Extremes: heat (non-weather): Occasional
Level of Autonomy
Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.
Compensation/ Benefits
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $99,600.00 - 124,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer
If you have any questions or concerns about this posting, please email
taposting@wwt.com
.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Job Summary
Senior Production Managers are responsible for overseeing and leading a group of production personnel and their leaders. Responsibilities include leading multi-layered teams developing leaders and individual contributors, planning capacity, driving scaling and efficiency and directing staff in support our department goals and objectives. The position reports to a Director or Senior Director of Integration Operations.
Responsibilities
Lead team to execute successful integration for technology solutions per specifications and/or configuration instructions utilizing both industry and WWT best practices.
Review the operating strategy in the context of business goals and market dynamics to identify key process improvement opportunities within the business unit/function.
Ensure the appropriate techniques to plan production capacity are correctly used and that optimal solutions are implemented when short-term constraints or capacity issues arise.
Guide the execution of solutions for complex, non-routine issues; redirect solution implementation if desired results were not originally met.
Provide guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.
Compare overall business performance before and after large and complex process improvements to analyze the impact.
Develop and maintain the ongoing collaborative relationship with the Sales Engineering, Material Operations, Logistics, Professional Services, Program Management teams.
Lead discussions with multiple stakeholders, reiterating and reflecting on various (and sometimes conflicting) messages to ensure broad understanding.
Collaborate with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
Coordinate complex projects and provides guidance and training to managers or project leaders, ensuring that project teams remain focused on goals and deadlines.
Provide leadership and guidance to managers in structuring projects and goals of the business unit/function.
Hold managers and employees accountable for successfully implementing process improvement initiatives.
Promote efficiency and time management in the business unit/function by modeling behaviors such as prompt decision making and meeting deadlines; reward the achievement of timely results.
Develop current and future leaders in the principles of Strategic Planning, Financial Operations Management, Lean Operations and Servant Leadership
Play a lead role in conjunction with IT and other operations leaders to establish our integration systems roadmap. This includes developing and implementing industry leading information systems for shop control management, production planning, and workflow optimization among others.
Recognize a spectrum of verbal and nonverbal/behavioral cues and coaches others on how to observe and interpret those cues.
Validate and lead others to come to agreement on a point of view or solutions
Promote WWT safety guidelines.
Drive teams to maintain a clean and organized (5S) warehouse operation.
Qualifications
Degree in related field preferred
A minimum of 10 years' progressive experience in a related field preferred
Minimum of 3-5 years of supervisory experience required
Knowledge, Skills, & Abilities
Experienced manager with a focus on managing the operations of a department or work unit and contributing to planning for the function of the business unit.
Results have a noticeable impact on the achievement of functional unit objectives.
Leads team(s) of skilled professionals to accomplish ongoing objectives.
Requires proficiency in leadership, problem-solving, and the ability to influence others.
May include advanced technical positions that require innovative and conceptual thinking within a technologic discipline.
Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of cell towers, cell sites, and telecommunication sites, as well as data centers including Network, Compute, Storage, and Cloud Solutions.
Proficiency in providing customer service to include leading senior-level customer interaction
Expert level capability in KPI development and attainment
Proficiency in understanding and managing financial budgets
Experience or knowledge of supply chain, warehouse, logistics, and materials management
Experience managing multiple concurrent projects
Experience in Lean/Six Sigma manufacturing operations
High level of problem-resolution ability and visionary management skills
Proficient in the use of Office Tools
Physical Demands
Sitting: Occasionally
Standing: Occasionally
Walking: Occasionally
Stooping, kneeling, crouching: Occasionally
Reaching 30" to 72": Occasionally
Eye/hand coordination: Occasionally
Lifting (up to 50lbs): Occasionally
Lifting Overhead: Occasionally
Carrying: Occasionally
Twisting/Turning: Occasionally
Fine Motor Coordination (keying, labeling): Occasionally
Fine Motor Coordination (pinch, tool use, stripping wire): Occasionally
Fine Motor Coordination (pick & place small parts): Occasionally
Gripping/Grasping: Occasionally
Climb (more than 2 steps): Occasionally
Working Environment
Work near moving machinery: Constant
Fumes or airborne particles: Frequent
Toxic or caustic chemicals: Frequent
Risk of electrical shock: Frequent
Extremes: heat (non-weather): Occasional
Level of Autonomy
Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.
Compensation/ Benefits
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $99,600.00 - 124,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer
If you have any questions or concerns about this posting, please email
taposting@wwt.com
.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.