Ricoh Americas Corporation
Print Center Lead Operator
Ricoh Americas Corporation, Chattanooga, Tennessee, United States, 37450
Print Center Lead Operator
Field Representative II, MS Onsite Technical Support
Position Profile
This role supports high-end equipment (Segment 5+) and may include:
Press operation
Copier operation
Bindery and fulfillment
Quality control and final check
Pickup and delivery
Facility maintenance
Mailroom duties
Reports directly to the
Regional Print Program Manager
.
Job Duties and Responsibilities
Adheres to Ricoh Service Excellence performance standards
Manages copy/mail center services, conference rooms, AV systems, and copier fleet
Prepares, inspects, compiles, and assembles projects accurately and promptly
Maintains high productivity while ensuring error-free output
Meets facility productivity standards
Keeps reporting tools up to date
Calibrates equipment to match original color and quality
Transfers files electronically to color equipment
Operates duplication equipment to produce perfect work
Performs multiple functions simultaneously to optimize print performance
Troubleshoots hardware/software issues
Resolves basic machine problems (jams, toner, oil) and reports failures
Maintains professional appearance and clean workspace
Orders and manages inventory of equipment parts
Meets attendance standards and works scheduled hours/overtime
Organizes jobs by validating instructions and preparing supplies
Conducts diagnostics, installations, removals, and retrofits on complex office products
Demonstrates digital competencies for assigned products
Repairs or replaces equipment components
Completes technical training on new equipment
Performs other duties as assigned
Qualifications
Education & Experience
High school diploma or equivalent required
Minimum 3 years of related experience (5 years preferred)
Knowledge, Skills, and Abilities
Excellent customer service
Strong organizational and prioritization skills
Proficient in using, calibrating, and troubleshooting office and technical equipment
Working Conditions & Physical Demands
Office environment with standard lighting, ventilation, and noise levels
Diverse work assignments requiring interpretation and application of complex information
Physical effort: walking, standing, bending, reaching, lifting up to 50 lbs
Moderate dexterity: use of calculator, keyboard, hand tools, and coordination
Note: This description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Field Representative II, MS Onsite Technical Support
Position Profile
This role supports high-end equipment (Segment 5+) and may include:
Press operation
Copier operation
Bindery and fulfillment
Quality control and final check
Pickup and delivery
Facility maintenance
Mailroom duties
Reports directly to the
Regional Print Program Manager
.
Job Duties and Responsibilities
Adheres to Ricoh Service Excellence performance standards
Manages copy/mail center services, conference rooms, AV systems, and copier fleet
Prepares, inspects, compiles, and assembles projects accurately and promptly
Maintains high productivity while ensuring error-free output
Meets facility productivity standards
Keeps reporting tools up to date
Calibrates equipment to match original color and quality
Transfers files electronically to color equipment
Operates duplication equipment to produce perfect work
Performs multiple functions simultaneously to optimize print performance
Troubleshoots hardware/software issues
Resolves basic machine problems (jams, toner, oil) and reports failures
Maintains professional appearance and clean workspace
Orders and manages inventory of equipment parts
Meets attendance standards and works scheduled hours/overtime
Organizes jobs by validating instructions and preparing supplies
Conducts diagnostics, installations, removals, and retrofits on complex office products
Demonstrates digital competencies for assigned products
Repairs or replaces equipment components
Completes technical training on new equipment
Performs other duties as assigned
Qualifications
Education & Experience
High school diploma or equivalent required
Minimum 3 years of related experience (5 years preferred)
Knowledge, Skills, and Abilities
Excellent customer service
Strong organizational and prioritization skills
Proficient in using, calibrating, and troubleshooting office and technical equipment
Working Conditions & Physical Demands
Office environment with standard lighting, ventilation, and noise levels
Diverse work assignments requiring interpretation and application of complex information
Physical effort: walking, standing, bending, reaching, lifting up to 50 lbs
Moderate dexterity: use of calculator, keyboard, hand tools, and coordination
Note: This description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.