Energy Jobline ZR
Customer Service / Order Entry (Hybrid Role) in North Olmsted
Energy Jobline ZR, North Olmsted, Ohio, United States, 44070
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Position: Customer Service Support Lv2
Location: North Olmsted, OH 44070 - Hybrid
Client: Food and Agriculture Industry
Duration: 6 months contract
Payrate: $18.35/hr (Weekly Pay)
Shift:Monday through Friday 7:00-4:00 PM (2 days in office, 3 days remote).
The Customer Service Support 2 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.*Support the of order related documents as outlined in established processes.*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned**Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.* Qualifications*
Brief Job description: Role Overview:
This position will be responsible for handling inbound customer calls, placing orders, and ensuring a high level of service and satisfaction. The ideal candidate will be a quick learner with strong communication skills and a passion for helping others.
Key Responsibilities:
•
Answer incoming customer calls professionally and courteously
•
Accurately enter and process customer orders
•
Provide product, order, and delivery information
•
Resolve customer inquiries and issues promptly
•
Collaborate with internal teams including Logistics, Sales, and Supply Chain
•
Maintain detailed and accurate records of customer interactions
•
Support other customer service functions as needed during peak season
Must complete Background check only
Interviews will be conducted virtually via MS Teams.
Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Position: Customer Service Support Lv2
Location: North Olmsted, OH 44070 - Hybrid
Client: Food and Agriculture Industry
Duration: 6 months contract
Payrate: $18.35/hr (Weekly Pay)
Shift:Monday through Friday 7:00-4:00 PM (2 days in office, 3 days remote).
The Customer Service Support 2 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.*Support the of order related documents as outlined in established processes.*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned**Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.* Qualifications*
Brief Job description: Role Overview:
This position will be responsible for handling inbound customer calls, placing orders, and ensuring a high level of service and satisfaction. The ideal candidate will be a quick learner with strong communication skills and a passion for helping others.
Key Responsibilities:
•
Answer incoming customer calls professionally and courteously
•
Accurately enter and process customer orders
•
Provide product, order, and delivery information
•
Resolve customer inquiries and issues promptly
•
Collaborate with internal teams including Logistics, Sales, and Supply Chain
•
Maintain detailed and accurate records of customer interactions
•
Support other customer service functions as needed during peak season
Must complete Background check only
Interviews will be conducted virtually via MS Teams.
Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.