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As an Automotive Service Advisor, you will play a vital role in ensuring the smooth operation of automotive services and repairs. Your expertise will be essential in diagnosing performance issues and aligning customer needs with our service offerings.
Key Responsibilities:
Diagnose automotive performance problems
by attentively listening to customer descriptions, conducting thorough inspections, and utilizing vehicle maintenance records. Prepare accurate estimates
by calculating the costs of materials, labor, and any necessary repairs. Develop and document Repair Orders (ROs)
that detail the symptoms and solutions tailored to each customer's needs. Maintain exceptional customer relationships
by clearly explaining estimates and repair processes, and addressing any inquiries promptly. Verify warranty coverage
and expedite claims for services covered under warranty or service contracts. Enhance customer satisfaction
by coordinating all aspects of service, including towing and temporary transportation as needed. Update automotive records
by diligently documenting issues and planned corrective actions. Continuously build your skills and industry knowledge through educational opportunities and product literature. Join our team and help us uphold our reputation by taking ownership of new challenges and actively seeking ways to enhance our service delivery. Your contributions will be instrumental in creating lasting customer loyalty and satisfaction.
by attentively listening to customer descriptions, conducting thorough inspections, and utilizing vehicle maintenance records. Prepare accurate estimates
by calculating the costs of materials, labor, and any necessary repairs. Develop and document Repair Orders (ROs)
that detail the symptoms and solutions tailored to each customer's needs. Maintain exceptional customer relationships
by clearly explaining estimates and repair processes, and addressing any inquiries promptly. Verify warranty coverage
and expedite claims for services covered under warranty or service contracts. Enhance customer satisfaction
by coordinating all aspects of service, including towing and temporary transportation as needed. Update automotive records
by diligently documenting issues and planned corrective actions. Continuously build your skills and industry knowledge through educational opportunities and product literature. Join our team and help us uphold our reputation by taking ownership of new challenges and actively seeking ways to enhance our service delivery. Your contributions will be instrumental in creating lasting customer loyalty and satisfaction.