MMC Group
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Bilingual Call Center Customer Service Representatives (CSRs)
Location:
Remote Type:
Temp to Perm Openings:
30 positions Pay Rate:
$15.00/hr. - Haitian Creole (8 openings) and Spanish (5 openings) - no differential $16.00/hr. - Bengali, Asian dialects (Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou - 10 openings), and Russian (12 openings) Candidates must be able to read, write, and speak fluently in English and their designated second language. Work Schedule
Monday-Friday, 8:00 AM - 8:00 PM EST Saturday, 10:00 AM - 6:00 PM EST (Some Saturday work required) Bring Your Own Device (BYOD) Requirements
Operating Systems:
Windows 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer) Headset:
USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted) Internet:
Minimum 25 Mbps download (single user) / 50 Mbps (shared connection) Minimum 5 Mbps upload speed (10 Mbps preferred) Must use a direct Category 5 (Ethernet) connection to router (no mobile hotspots)
Chromebooks not permitted Key Responsibilities Respond to incoming enrollment service calls and provide accurate information or mail requested materials. Educate clients on managed care options and assist in health plan selection. Process client enrollment and disenrollment requests, ensuring accuracy and completeness. Maintain thorough knowledge of the New York Medicaid CHOICE Project. Escalate issues or complex concerns to the Central Operations Supervisor as needed. Support managed care education and enrollment during high call volumes. Perform other duties as assigned by Call Center Supervisor or Management.
General Requirements
Customer Service Focus:
Demonstrated ability to deliver professional, empathetic, and accurate service. Learning Agility:
Must quickly absorb and apply program knowledge during the training period. Technical Skills:
Proficient computer and typing skills required; ability to multitask across applications. Reliability:
Consistent attendance and punctuality are essential due to high call volume. Teamwork & Attitude:
Positive, solution-oriented approach with strong collaboration skills. Experience:
Minimum 2 years of customer service or human services experience (call center preferred). Experience serving the public or assisting diverse populations is strongly preferred.
Communication Skills:
Clear, courteous, and professional verbal and written communication abilities. Education
High school diploma or equivalent required.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Bilingual Call Center Customer Service Representatives (CSRs)
Location:
Remote Type:
Temp to Perm Openings:
30 positions Pay Rate:
$15.00/hr. - Haitian Creole (8 openings) and Spanish (5 openings) - no differential $16.00/hr. - Bengali, Asian dialects (Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou - 10 openings), and Russian (12 openings) Candidates must be able to read, write, and speak fluently in English and their designated second language. Work Schedule
Monday-Friday, 8:00 AM - 8:00 PM EST Saturday, 10:00 AM - 6:00 PM EST (Some Saturday work required) Bring Your Own Device (BYOD) Requirements
Operating Systems:
Windows 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer) Headset:
USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted) Internet:
Minimum 25 Mbps download (single user) / 50 Mbps (shared connection) Minimum 5 Mbps upload speed (10 Mbps preferred) Must use a direct Category 5 (Ethernet) connection to router (no mobile hotspots)
Chromebooks not permitted Key Responsibilities Respond to incoming enrollment service calls and provide accurate information or mail requested materials. Educate clients on managed care options and assist in health plan selection. Process client enrollment and disenrollment requests, ensuring accuracy and completeness. Maintain thorough knowledge of the New York Medicaid CHOICE Project. Escalate issues or complex concerns to the Central Operations Supervisor as needed. Support managed care education and enrollment during high call volumes. Perform other duties as assigned by Call Center Supervisor or Management.
General Requirements
Customer Service Focus:
Demonstrated ability to deliver professional, empathetic, and accurate service. Learning Agility:
Must quickly absorb and apply program knowledge during the training period. Technical Skills:
Proficient computer and typing skills required; ability to multitask across applications. Reliability:
Consistent attendance and punctuality are essential due to high call volume. Teamwork & Attitude:
Positive, solution-oriented approach with strong collaboration skills. Experience:
Minimum 2 years of customer service or human services experience (call center preferred). Experience serving the public or assisting diverse populations is strongly preferred.
Communication Skills:
Clear, courteous, and professional verbal and written communication abilities. Education
High school diploma or equivalent required.