Lake Norman CDJR
Automotive Service Lane Supervisor
Lake Norman CDJR, Cornelius, North Carolina, United States, 28031
20320 Chartown Dr., Cornelius, NC 28031
Automotive Service Lane Manager
Competitive Salary + Performance-Based Bonuses
2+ Years in a Service Management Role in the Automotive Industry is Required
PTO Awarded Day One 13 Days Awarded as of January 2026
Are you a high-energy, customer-focused leader with a passion for coaching and motivating others?
Lake Norman CDJR is seeking a
Service Lane Manager
who brings enthusiasm, leadership, and a growth mindset to our dynamic automotive team. You'll play a key role in ensuring an exceptional customer experience, driving service lane performance, and leading a team of service advisors and support staff to success.
You will report to the Service Director and Fixed Ops Director
Key Responsibilities: Lead the Drive:
Manage daily operations of the service lane to ensure smooth, efficient workflow and exceptional guest experiences. Coach & Develop:
Mentor, train, and inspire service advisors and support staff to hit performance goals and grow professionally. Motivate the Team:
Foster a positive, energetic culture that rewards teamwork, accountability, and continuous improvement. Customer First:
Ensure customers are welcomed warmly, their needs are clearly understood, and expectations are exceeded throughout their service visit. Optimize Performance:
Monitor KPIs, track advisor productivity, and implement strategies to increase sales, CSI scores, and customer retention. Quality & Efficiency:
Coordinate with technicians and parts department to ensure accurate repair orders, efficient vehicle flow, and on-time delivery. Problem-Solver:
Handle escalated customer concerns with professionalism, empathy, and a can-do attitude. Communicate Clearly:
Act as a liaison between customers, service advisors, technicians, and management to ensure clarity and alignment.
Requirements - Service Lane Manager: 2+ years in a service management role
in the automotive industry is required Proven leadership and coaching experience Strong interpersonal and motivational skills High energy, positive attitude, and ability to thrive in a fast-paced environment Excellent communication and organizational skills Proficiency in DMS and service software (Reynolds & Reynolds preferred) Valid driver's license and clean driving record Please upload your resume.
Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening.
What We Offer: Competitive salary + performance-based bonuses PTO awarded day one - 13 days awarded as of January 2026 Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing professional development and growth opportunities Supportive, high-energy team culture
Join our team and drive the future of automotive service with leadership that inspires, motivates, and delivers results. Apply today and become a champion of performance and people.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
Automotive Service Lane Manager
Competitive Salary + Performance-Based Bonuses
2+ Years in a Service Management Role in the Automotive Industry is Required
PTO Awarded Day One 13 Days Awarded as of January 2026
Are you a high-energy, customer-focused leader with a passion for coaching and motivating others?
Lake Norman CDJR is seeking a
Service Lane Manager
who brings enthusiasm, leadership, and a growth mindset to our dynamic automotive team. You'll play a key role in ensuring an exceptional customer experience, driving service lane performance, and leading a team of service advisors and support staff to success.
You will report to the Service Director and Fixed Ops Director
Key Responsibilities: Lead the Drive:
Manage daily operations of the service lane to ensure smooth, efficient workflow and exceptional guest experiences. Coach & Develop:
Mentor, train, and inspire service advisors and support staff to hit performance goals and grow professionally. Motivate the Team:
Foster a positive, energetic culture that rewards teamwork, accountability, and continuous improvement. Customer First:
Ensure customers are welcomed warmly, their needs are clearly understood, and expectations are exceeded throughout their service visit. Optimize Performance:
Monitor KPIs, track advisor productivity, and implement strategies to increase sales, CSI scores, and customer retention. Quality & Efficiency:
Coordinate with technicians and parts department to ensure accurate repair orders, efficient vehicle flow, and on-time delivery. Problem-Solver:
Handle escalated customer concerns with professionalism, empathy, and a can-do attitude. Communicate Clearly:
Act as a liaison between customers, service advisors, technicians, and management to ensure clarity and alignment.
Requirements - Service Lane Manager: 2+ years in a service management role
in the automotive industry is required Proven leadership and coaching experience Strong interpersonal and motivational skills High energy, positive attitude, and ability to thrive in a fast-paced environment Excellent communication and organizational skills Proficiency in DMS and service software (Reynolds & Reynolds preferred) Valid driver's license and clean driving record Please upload your resume.
Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening.
What We Offer: Competitive salary + performance-based bonuses PTO awarded day one - 13 days awarded as of January 2026 Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing professional development and growth opportunities Supportive, high-energy team culture
Join our team and drive the future of automotive service with leadership that inspires, motivates, and delivers results. Apply today and become a champion of performance and people.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.