Jordan Sitter Associates
John Deere - Branch Service Manager
Jordan Sitter Associates, Lansing, Michigan, United States, 48900
27th October, 2025
SUMMARY A premier John Deere Ag/Turf dealership is looking for a talented Service Manager to backfill a recent promotion, leading a successful department of 20 service professionals. This is consistently a top performing branch committed to providing value-added equipment solutions through sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. Service teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!
RESPONSIBILITIES Main responsibility is managing the service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Manage a team of 15-20 service professionals to include shop and field technicians, writers, coordinators and administrators Grows profitable service labor sales and exercises disciplined expense control. Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Communicates, enforces and monitors service department processes to ensure customer satisfaction Creates annual location service department goals, in alignment with the organization's financial and operational objectives Executes service department marketing plan with the direction of the aftermarket and marketing managers Coordinates customer clinics, field days, and related promotional events Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Manage recruiting, staffing and employee development activities Assists with the development and training of service personnel and completes performance reviews of service staff Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere products REQUIREMENTS
3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred Experience agricultural, forestry, construction, lawn, or heavy equipment Experience analyzing and interpreting internal reports High School Diploma or GED equivalent required; Bach/Assoc, degree preferred #heavyequipment #constructionequipmentjobs #heavyequipmentjobs #hiring #productsupport #mobilemachinery #aftersalessupport #dealerdevelopment #partsmanagement #partsgrowth #partsandservice #dealerservicemanagement #servicemanagement #technicaltraining #financialmanagement #dealersupport #servicemanager #agriculture #forestry #farming #diary #johndeere
SUMMARY A premier John Deere Ag/Turf dealership is looking for a talented Service Manager to backfill a recent promotion, leading a successful department of 20 service professionals. This is consistently a top performing branch committed to providing value-added equipment solutions through sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. Service teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!
RESPONSIBILITIES Main responsibility is managing the service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Manage a team of 15-20 service professionals to include shop and field technicians, writers, coordinators and administrators Grows profitable service labor sales and exercises disciplined expense control. Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Communicates, enforces and monitors service department processes to ensure customer satisfaction Creates annual location service department goals, in alignment with the organization's financial and operational objectives Executes service department marketing plan with the direction of the aftermarket and marketing managers Coordinates customer clinics, field days, and related promotional events Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Manage recruiting, staffing and employee development activities Assists with the development and training of service personnel and completes performance reviews of service staff Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere products REQUIREMENTS
3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred Experience agricultural, forestry, construction, lawn, or heavy equipment Experience analyzing and interpreting internal reports High School Diploma or GED equivalent required; Bach/Assoc, degree preferred #heavyequipment #constructionequipmentjobs #heavyequipmentjobs #hiring #productsupport #mobilemachinery #aftersalessupport #dealerdevelopment #partsmanagement #partsgrowth #partsandservice #dealerservicemanagement #servicemanagement #technicaltraining #financialmanagement #dealersupport #servicemanager #agriculture #forestry #farming #diary #johndeere