Zwiesel Fortessa Americas LLC
Customer Solutions Specialist
Zwiesel Fortessa Americas LLC, Winchester, Virginia, United States, 22603
Job Description
A
Customer Solutions Specialist
is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.
Key Responsibilities Include-
Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
Ensure that all customers are setup properly in the NetSuite system.
Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
Support our outside sales representatives team by providing information on orders and product availability.
Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.
Qualifications: Qualifications
Minimum Qualification Include-
High school diploma or general education degree (GED) required
At least two years’ experience in a customer service or similar environment
Strong oral and written communication skills
Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
Must be ability to multitask and prioritize work
Additional Information
Please submit your salary expectation with resume.
Zwiesel Fortessa Americas, LLC offers excellent competitive compensation and a robust benefits package that includes:
Medical, dental, and vision
401(k) plan with a company match
Short-term and long-term disability – 100% paid by the company
Vacation/Paid Time Off, starting with 4 weeks per year
Paid company holidays
Annual wellness stipend
Employee purchase discount
All your information will be kept confidential according to EEO guidelines.
We look forward to hearing from you!
A
Customer Solutions Specialist
is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.
Key Responsibilities Include-
Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
Ensure that all customers are setup properly in the NetSuite system.
Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
Support our outside sales representatives team by providing information on orders and product availability.
Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.
Qualifications: Qualifications
Minimum Qualification Include-
High school diploma or general education degree (GED) required
At least two years’ experience in a customer service or similar environment
Strong oral and written communication skills
Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
Must be ability to multitask and prioritize work
Additional Information
Please submit your salary expectation with resume.
Zwiesel Fortessa Americas, LLC offers excellent competitive compensation and a robust benefits package that includes:
Medical, dental, and vision
401(k) plan with a company match
Short-term and long-term disability – 100% paid by the company
Vacation/Paid Time Off, starting with 4 weeks per year
Paid company holidays
Annual wellness stipend
Employee purchase discount
All your information will be kept confidential according to EEO guidelines.
We look forward to hearing from you!