Kuehne+Nagel
Sea Logistics Reefer Operational Care Supervisor
Kuehne+Nagel, Detroit, Michigan, United States, 48228
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
The Operational Care Center (OCC) Supervisor leads and coordinates a team of Operational Specialists, ensuring the delivery of exceptional service aligned with global and national sea logistics standards. As a subject matter expert in operational processes, the Supervisor drives team performance, enforces procedural compliance, and ensures adherence to established Key Performance Indicators (KPIs).
Foster a high-performing team culture focused on quality and accountability.
Provide consistent guidance and support to team leads and members.
Conduct regular team meetings and one-on-one discussions to promote motivation, collaboration, and results.
Oversee timecard management, including PTO tracking, corrections, and approvals.
Monitor productivity and performance, conduct evaluations with the Operations Manager, and initiate development plans as needed.
Collaborate with operations management to implement process changes and drive continuous improvement initiatives.
Ensure alignment on KPI reporting and other operational metrics.
Maintain up-to-date knowledge of Kuehne+Nagel QSHE (Quality, Safety, Health, Environment, Security and Dangerous Goods) policies and GxP (Good Practices) compliance standards.
Partner with the Customer Care Location (CCL) to analyze customer KPIs and support corrective/preventative actions.
Act as a secondary point of contact for escalations, support inquiries, and loss file investigations.
Schedule and lead meetings with branch management to ensure operational transparency and alignment.
What we would like you to bring
2-4 years of sea freight experience
1-2 years of leadership experience
Strong customer service, decision making and organization skills
Ability to delegate and coordinate team appropriately
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TD1
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
?
How you create impact
The Operational Care Center (OCC) Supervisor leads and coordinates a team of Operational Specialists, ensuring the delivery of exceptional service aligned with global and national sea logistics standards. As a subject matter expert in operational processes, the Supervisor drives team performance, enforces procedural compliance, and ensures adherence to established Key Performance Indicators (KPIs).
Foster a high-performing team culture focused on quality and accountability.
Provide consistent guidance and support to team leads and members.
Conduct regular team meetings and one-on-one discussions to promote motivation, collaboration, and results.
Oversee timecard management, including PTO tracking, corrections, and approvals.
Monitor productivity and performance, conduct evaluations with the Operations Manager, and initiate development plans as needed.
Collaborate with operations management to implement process changes and drive continuous improvement initiatives.
Ensure alignment on KPI reporting and other operational metrics.
Maintain up-to-date knowledge of Kuehne+Nagel QSHE (Quality, Safety, Health, Environment, Security and Dangerous Goods) policies and GxP (Good Practices) compliance standards.
Partner with the Customer Care Location (CCL) to analyze customer KPIs and support corrective/preventative actions.
Act as a secondary point of contact for escalations, support inquiries, and loss file investigations.
Schedule and lead meetings with branch management to ensure operational transparency and alignment.
What we would like you to bring
2-4 years of sea freight experience
1-2 years of leadership experience
Strong customer service, decision making and organization skills
Ability to delegate and coordinate team appropriately
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TD1
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.