Epworth Children's Home
For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.
Summary:
The Resource Navigator engages families who have unmet needs and assists these families in accessing services and resources.
Primary Performance Objectives:
o Engage Families and Connect them to Resources: The Navigator will contact families, ask them about what they need, and help them find local services and support. Navigators will get to know families and work together with them to make sure they get the help they need.
o Build and Maintain a Network of Community Resources: Navigators will meet with community groups to build a strong support network. They will also act as a bridge between the organization and the community.
o Document: Navigators will keep track of the help they provide to families and write down other important information.
o Training & Program Improvement: Navigators may attend team meetings to share ideas and help make the program better. Job Task Summary:
Engage Families and Connect them to Resources
o Contact people by phone, text, and email to let them know about helpful local resources.
o Talk to families in a kind and caring way and try to come up with helpful ideas and answers to tough problems.
o Ask families questions to better understand what they need, recording the results in a needs assessment tool.
o Connect families to services in a warm and friendly way. Make sure they have everything they need to get help, and work through any problems that might get in the way (like calling a place together to make an appointment or filling out forms for them).
o Check back by phone or text to make sure families got the help they needed. If they still need more support, offer new ideas or help them connect to other services.
· Ask families how their experience went, and make sure they have the contact info they need to reach the program again (like sending a flyer, postcard, or text message).
Build and Maintain a Network of Community Resources:
o Find the local groups and programs that can best help families, beyond the services provided at the organization.
o Get to know people who work at these organizations and build strong, helpful relationships with them.
o Keep track of the services in the community, including who to contact and how to help families use them.
o Visit local organizations in person to see what they offer, explain how the navigation program works, and build a good connection with their staff.
o Utilize scParents.org as a resource network platform and promote the platform across the community.
o Record your outreach attempts, the client's needs, and the connections you made for them within the program's computer system.
o Keep track of when a service that a client need is not available and let your manager know.
Training & Program Improvement:
o Complete training in motivational interviewing.
o Complete other trainings related to family engagement and child development, as assigned.
o Join meetings with managers to share ideas and help the program reach and support more families.
o Join meetings with other service providers to learn the best and most helpful ways to work with families.
Other duties as assigned
Qualifications:
o A bachelor's degree in human services or related field.
o Experience working with families in a supportive role.
o Positive attitude and passion to serve families and meet their needs.
o Ability to work cooperatively with coworkers and others inside or outside the organization.
o Proficient in both written and verbal communication.
o Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
o Alignment with the values and faith practices of the United Methodist Church.
Personal Attributes and Skills :
· Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
· High attention to detail and commitment to accurate, ethical recordkeeping.
· Self-motivated with a demonstrated ability to work independently and collaboratively.
· Effective communicator, capable of presenting complex ideas clearly and compassionately.
· Flexible and resilient in response to frequent interruptions and shifting demands.
· Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
· Ability to work professionally and respectfully with individuals from diverse backgrounds. What Epworth Children's Home offers full time employees:
Rewarding Client Focused work environment
Excellent Medical, Dental, Vision and Prescription Drug Plans
Company paid life insurance
Voluntary benefits such as STD, LTD, Group life
403(b) with company match
Ample vacation and sick leave
Mission/Volunteer leave
Credit Union
Employee Assistance Program
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Career opportunities throughout the state of SC!
The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.
Summary:
The Resource Navigator engages families who have unmet needs and assists these families in accessing services and resources.
Primary Performance Objectives:
o Engage Families and Connect them to Resources: The Navigator will contact families, ask them about what they need, and help them find local services and support. Navigators will get to know families and work together with them to make sure they get the help they need.
o Build and Maintain a Network of Community Resources: Navigators will meet with community groups to build a strong support network. They will also act as a bridge between the organization and the community.
o Document: Navigators will keep track of the help they provide to families and write down other important information.
o Training & Program Improvement: Navigators may attend team meetings to share ideas and help make the program better. Job Task Summary:
Engage Families and Connect them to Resources
o Contact people by phone, text, and email to let them know about helpful local resources.
o Talk to families in a kind and caring way and try to come up with helpful ideas and answers to tough problems.
o Ask families questions to better understand what they need, recording the results in a needs assessment tool.
o Connect families to services in a warm and friendly way. Make sure they have everything they need to get help, and work through any problems that might get in the way (like calling a place together to make an appointment or filling out forms for them).
o Check back by phone or text to make sure families got the help they needed. If they still need more support, offer new ideas or help them connect to other services.
· Ask families how their experience went, and make sure they have the contact info they need to reach the program again (like sending a flyer, postcard, or text message).
Build and Maintain a Network of Community Resources:
o Find the local groups and programs that can best help families, beyond the services provided at the organization.
o Get to know people who work at these organizations and build strong, helpful relationships with them.
o Keep track of the services in the community, including who to contact and how to help families use them.
o Visit local organizations in person to see what they offer, explain how the navigation program works, and build a good connection with their staff.
o Utilize scParents.org as a resource network platform and promote the platform across the community.
o Record your outreach attempts, the client's needs, and the connections you made for them within the program's computer system.
o Keep track of when a service that a client need is not available and let your manager know.
Training & Program Improvement:
o Complete training in motivational interviewing.
o Complete other trainings related to family engagement and child development, as assigned.
o Join meetings with managers to share ideas and help the program reach and support more families.
o Join meetings with other service providers to learn the best and most helpful ways to work with families.
Other duties as assigned
Qualifications:
o A bachelor's degree in human services or related field.
o Experience working with families in a supportive role.
o Positive attitude and passion to serve families and meet their needs.
o Ability to work cooperatively with coworkers and others inside or outside the organization.
o Proficient in both written and verbal communication.
o Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
o Alignment with the values and faith practices of the United Methodist Church.
Personal Attributes and Skills :
· Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
· High attention to detail and commitment to accurate, ethical recordkeeping.
· Self-motivated with a demonstrated ability to work independently and collaboratively.
· Effective communicator, capable of presenting complex ideas clearly and compassionately.
· Flexible and resilient in response to frequent interruptions and shifting demands.
· Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
· Ability to work professionally and respectfully with individuals from diverse backgrounds. What Epworth Children's Home offers full time employees:
Rewarding Client Focused work environment
Excellent Medical, Dental, Vision and Prescription Drug Plans
Company paid life insurance
Voluntary benefits such as STD, LTD, Group life
403(b) with company match
Ample vacation and sick leave
Mission/Volunteer leave
Credit Union
Employee Assistance Program
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Career opportunities throughout the state of SC!
The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.