Ultimate LLC
Job Description
Customer Interaction:
Respond to inquiries and complaints via phone, email, or chat. Problem Resolution:
Troubleshoot issues, resolve conflicts, and provide accurate product/service information. Order & Account Management:
Process orders, returns, refunds, and update customer account details. Relationship Building:
Foster trust through clear, empathetic communication and ensure high customer satisfaction. Record Keeping:
Document all customer interactions, issues raised, and resolutions provided. Brand Representation:
Uphold and reflect the company's values and tone in every customer interaction. Time Management:
Handle multiple customer interactions efficiently while meeting response time goals. Collaboration:
Work with other departments to resolve complex or escalated issues.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -012025-387605
Customer Interaction:
Respond to inquiries and complaints via phone, email, or chat. Problem Resolution:
Troubleshoot issues, resolve conflicts, and provide accurate product/service information. Order & Account Management:
Process orders, returns, refunds, and update customer account details. Relationship Building:
Foster trust through clear, empathetic communication and ensure high customer satisfaction. Record Keeping:
Document all customer interactions, issues raised, and resolutions provided. Brand Representation:
Uphold and reflect the company's values and tone in every customer interaction. Time Management:
Handle multiple customer interactions efficiently while meeting response time goals. Collaboration:
Work with other departments to resolve complex or escalated issues.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -012025-387605