Georgia Banking Company
Assists the Branch Manager and/or Retail Market Leader in administering and directing employee coaching, sales/business development, marketing, and operations of the branch. Serves as a foundation of building customer loyalty and growing and retaining customer relationships at Georgia Banking Company.
Specific Job Functions:
Manage, Coach, and Develop Branch staff on sales goals, service expectations, operational soundness, and all other aspects of the branch. Partners with manager in on-the-job training with cash recycler and core banking system. Supervise and sustains operational soundness within the Branch by establishing staffing schedules, performing audits, evaluating performance, and maintaining compliance. Ability to interact confidently with clients, and ability to identify, evaluate, and resolve client financial needs. Support sales promotion activities including promotional campaigns, marketing events, after hours and community service events. Assists with recruiting of the branch team with the support of the Branch Manager/Retail Market Leader. Ensuring the branch is adhering to the GBC Employee Service Standards and provide service excellence by going beyond the customer's expectations, both internally and externally. Maintain knowledge of the Bank's services and solutions to ensure the Employee Service Standards are met consistently. Accountable for performance of branch sales goals - while working with staff and branch manager to achieve individual goals. Perform regular audits of vault and cash recycler. Serve as backup to vault teller as needed. Support other branches locations as needed. Manage branch security, safety, and compliance. Represents GBC to the community through excellent customer relations. Assists with customer complaints and acts upon them in a timely manner by knowing the bank's policies and procedures. Responsible for the cleanliness of the bank as well as its presentation Requirements
4+ years of recent Customer Service Experience in retail branch banking. 1+ years in a leadership role, with proven success, preferred. Bachelor's degree preferred, or equivalent experience. Skills & Capabilities
Proven customer service skills and the ability to resolve problems quickly and efficiently. On the spot decision making skills. Must have strong leadership skills that can inspire and be able to mentor a group of people. Proven track record of effective management and sales driven. Excellent oral and written communication skills (clear, concise, correct). Attentive to deadlines and detail. Ability to demonstrate initiative and ownership. Detail oriented and well organized. Provide warm, friendly, and welcoming atmosphere for both customers and employees Computer proficiency (word, excel, etc.)
AAP/EEO Statement:
Equal Opportunity/Affirmative Action Employer Veterans/Disabled.
Specific Job Functions:
Manage, Coach, and Develop Branch staff on sales goals, service expectations, operational soundness, and all other aspects of the branch. Partners with manager in on-the-job training with cash recycler and core banking system. Supervise and sustains operational soundness within the Branch by establishing staffing schedules, performing audits, evaluating performance, and maintaining compliance. Ability to interact confidently with clients, and ability to identify, evaluate, and resolve client financial needs. Support sales promotion activities including promotional campaigns, marketing events, after hours and community service events. Assists with recruiting of the branch team with the support of the Branch Manager/Retail Market Leader. Ensuring the branch is adhering to the GBC Employee Service Standards and provide service excellence by going beyond the customer's expectations, both internally and externally. Maintain knowledge of the Bank's services and solutions to ensure the Employee Service Standards are met consistently. Accountable for performance of branch sales goals - while working with staff and branch manager to achieve individual goals. Perform regular audits of vault and cash recycler. Serve as backup to vault teller as needed. Support other branches locations as needed. Manage branch security, safety, and compliance. Represents GBC to the community through excellent customer relations. Assists with customer complaints and acts upon them in a timely manner by knowing the bank's policies and procedures. Responsible for the cleanliness of the bank as well as its presentation Requirements
4+ years of recent Customer Service Experience in retail branch banking. 1+ years in a leadership role, with proven success, preferred. Bachelor's degree preferred, or equivalent experience. Skills & Capabilities
Proven customer service skills and the ability to resolve problems quickly and efficiently. On the spot decision making skills. Must have strong leadership skills that can inspire and be able to mentor a group of people. Proven track record of effective management and sales driven. Excellent oral and written communication skills (clear, concise, correct). Attentive to deadlines and detail. Ability to demonstrate initiative and ownership. Detail oriented and well organized. Provide warm, friendly, and welcoming atmosphere for both customers and employees Computer proficiency (word, excel, etc.)
AAP/EEO Statement:
Equal Opportunity/Affirmative Action Employer Veterans/Disabled.