Triton Technology Solutions Inc
Service Manager
Triton Technology Solutions Inc, Los Angeles, California, United States, 90079
We are seeking a detail-oriented and experienced Service Department Manager to oversee our extensive Southern California service operations. The ideal candidate will lead a small team responsible for maintaining, troubleshooting, and supporting audiovisual and broadcast equipment, ensuring exceptional client service, swift issue resolution, and optimal system performance. Responsibilities: • Lead, motivate, and manage the service team, including technicians and support staff who have unique skills related to the many disciplines we support. • Develop and implement service procedures and standards to ensure high-quality support. • Manage scheduling, dispatching, and resource allocation for service calls and on-site support. • Maintain strong relationships with clients, providing timely technical assistance and updates. • Oversee maintenance, repairs, and technical support for installed systems, including audio, video, control, and broadcast equipment. • Collaborate with sales and project teams to ensure a smooth transition from installation to ongoing support. • Track and report on service department metrics, including response times, resolution rates, and customer satisfaction. • Manage service contracts, warranty claims, and billing processes. • Stay current with the latest industry technologies, standards, and best practices. • Coordinate training and development for the service team to enhance technical skills and product knowledge. Qualifications: • Bachelor’s degree in Electronics, AV technology, Broadcast Engineering, or related field;
or equivalent experience . • Proven experience managing a technical service department within AV and broadcast environments. • Strong technical knowledge of audiovisual and broadcast systems, including integration, firmware, and networked systems. • Excellent leadership, communication, and customer service skills. • Ability to troubleshoot complex audio, video, and control systems effectively. • Proficiency with service management software such as Blue Folder, Zoho, or Jobber, and Microsoft Office Suite. • Valid driver’s license with a clean driving record. Compensation: $85,000 - $105,000 annually
• Lead, motivate, and manage the service team, including technicians and support staff who have unique skills related to the many disciplines we support. • Develop and implement service procedures and standards to ensure high-quality support. • Manage scheduling, dispatching, and resource allocation for service calls and on-site support. • Maintain strong relationships with clients, providing timely technical assistance and updates. • Oversee maintenance, repairs, and technical support for installed systems, including audio, video, control, and broadcast equipment. • Collaborate with sales and project teams to ensure a smooth transition from installation to ongoing support. • Track and report on service department metrics, including response times, resolution rates, and customer satisfaction. • Manage service contracts, warranty claims, and billing processes. • Stay current with the latest industry technologies, standards, and best practices. • Coordinate training and development for the service team to enhance technical skills and product knowledge.
Compensation: $85,000-$105,000 per year
or equivalent experience . • Proven experience managing a technical service department within AV and broadcast environments. • Strong technical knowledge of audiovisual and broadcast systems, including integration, firmware, and networked systems. • Excellent leadership, communication, and customer service skills. • Ability to troubleshoot complex audio, video, and control systems effectively. • Proficiency with service management software such as Blue Folder, Zoho, or Jobber, and Microsoft Office Suite. • Valid driver’s license with a clean driving record. Compensation: $85,000 - $105,000 annually
• Lead, motivate, and manage the service team, including technicians and support staff who have unique skills related to the many disciplines we support. • Develop and implement service procedures and standards to ensure high-quality support. • Manage scheduling, dispatching, and resource allocation for service calls and on-site support. • Maintain strong relationships with clients, providing timely technical assistance and updates. • Oversee maintenance, repairs, and technical support for installed systems, including audio, video, control, and broadcast equipment. • Collaborate with sales and project teams to ensure a smooth transition from installation to ongoing support. • Track and report on service department metrics, including response times, resolution rates, and customer satisfaction. • Manage service contracts, warranty claims, and billing processes. • Stay current with the latest industry technologies, standards, and best practices. • Coordinate training and development for the service team to enhance technical skills and product knowledge.
Compensation: $85,000-$105,000 per year