Pohanka Of Salisbury
Pohanka Automotive Group of Salisbury Maryland Located in the Eastern Shore
Are you a dynamic leader with a passion for the automotive industry? Do you excel at building customer trust and motivating a high-performing team? We’re searching for an experienced Automotive Service Manager to join our growing dealership and drive our service department to new heights!
Key Responsibilities
-
Oversee daily operations of the service department to ensure efficiency and profitability
- Lead, coach, and develop a team of service advisors and technicians
- Deliver exceptional customer service, resolve concerns, and foster lasting relationships
- Monitor and achieve departmental goals for sales, productivity, and customer satisfaction
- Manage scheduling, workflow, and inventory to ensure timely and quality repairs
WHY WORK HERE:
Time Magazine National Quality Dealer Award Winner
The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
Distinguished Service Citation from the Automotive Hall of Fame
WE OFFER:
Medical, Dental
Life and Disability
401K with Company Contribution
Paid Vacation
Paid Personal Leave
Paid Holidays
Bonus Programs
Vehicle Purchase Programs
ADDITIONAL RESPONSIBILITIES:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
REQUIREMENTS:
Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!
Are you a dynamic leader with a passion for the automotive industry? Do you excel at building customer trust and motivating a high-performing team? We’re searching for an experienced Automotive Service Manager to join our growing dealership and drive our service department to new heights!
Key Responsibilities
-
Oversee daily operations of the service department to ensure efficiency and profitability
- Lead, coach, and develop a team of service advisors and technicians
- Deliver exceptional customer service, resolve concerns, and foster lasting relationships
- Monitor and achieve departmental goals for sales, productivity, and customer satisfaction
- Manage scheduling, workflow, and inventory to ensure timely and quality repairs
WHY WORK HERE:
Time Magazine National Quality Dealer Award Winner
The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
Distinguished Service Citation from the Automotive Hall of Fame
WE OFFER:
Medical, Dental
Life and Disability
401K with Company Contribution
Paid Vacation
Paid Personal Leave
Paid Holidays
Bonus Programs
Vehicle Purchase Programs
ADDITIONAL RESPONSIBILITIES:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
REQUIREMENTS:
Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!