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Vision Ford-Lincoln

Service Manager

Vision Ford-Lincoln, Wahpeton, North Dakota, United States, 58075

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⚙️ Service Manager

Location: Vision Ford Lincoln – Wahpeton, ND Employment Type: Full-Time Compensation: Base + Commission Job Description:

Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a

Service Manager

who’s ready to take charge, lead by example, and help drive our service department to the next level. We’re a fast-growing dealership built on

high standards, real teamwork,

and big growth opportunities. If you’ve got the drive, we’ve got the career path. ✅

What You’ll Do:

Lead, train, and support a high-performing team of service advisors and technicians Manage daily service operations to ensure productivity, profitability, and customer satisfaction Maintain CSI standards and ensure timely, quality repairs Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency Forecast staffing needs and service volume to support store growth Champion a winning service culture focused on excellence, speed, and transparency Requirements What You’ll Need:

‍♂️3+ years experience in fixed ops or service management (automotive preferred)

Strong leadership, coaching, and conflict-resolution skills

Ability to handle a fast-paced environment with ease

Strong understanding of vehicle systems and repairs

Comfort with computers and DMS (CDK, Reynolds, etc., a plus)

Working knowledge of RO metrics, profitability, and technician productivity

Valid driver’s license & clean driving record Ability to manage workflow, customer concerns, and vendor relationships A results-driven mindset with a passion for people and process improvement Benefits What We Offer

Competitive Pay

Commission, monthly and quarterly performance bonuses

75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional

️ 401(k) with Company Match

Paid Training & Certification

️ Paid Time Off + Holidays

Employee discounts on vehicles, service, and parts

Positive Team Culture with real career growth