TalentBridge
Title:
Customer Service Team Lead Location:
North Largo, FL (Onsite) Pay Rate:
Up to $19/hr (W2 Contract) Job Type:
Contract Shift:
Monday-Saturday (Saturdays required), 11:00 AM - 8:00 PM, with a rotating weekday off
About the Role: We're seeking a
Customer Service Team Lead
to oversee daily operations within a high-volume call center environment. You'll coach and guide a team of customer service representatives to deliver exceptional service, resolve escalations, and drive key performance results.
Key Responsibilities: Supervise daily operations of the customer service team and ensure performance goals are met. Provide coaching, feedback, and training to team members to enhance service quality. Handle escalated or complex customer issues and ensure timely resolution. Track performance metrics, maintain daily/weekly reports, and analyze team results. Partner with management to improve processes and operational efficiency. Required Qualifications:
4+ years of customer service experience, including 1+ year in a team lead or supervisory role. Proficiency with Microsoft Office (Word, Excel, Outlook). Preferred Qualifications:
Call center experience (highly preferred). Bilingual (English/Spanish). Strong multitasking, communication, and organizational skills. Ability to work under pressure and resolve complex customer issues effectively.
Customer Service Team Lead Location:
North Largo, FL (Onsite) Pay Rate:
Up to $19/hr (W2 Contract) Job Type:
Contract Shift:
Monday-Saturday (Saturdays required), 11:00 AM - 8:00 PM, with a rotating weekday off
About the Role: We're seeking a
Customer Service Team Lead
to oversee daily operations within a high-volume call center environment. You'll coach and guide a team of customer service representatives to deliver exceptional service, resolve escalations, and drive key performance results.
Key Responsibilities: Supervise daily operations of the customer service team and ensure performance goals are met. Provide coaching, feedback, and training to team members to enhance service quality. Handle escalated or complex customer issues and ensure timely resolution. Track performance metrics, maintain daily/weekly reports, and analyze team results. Partner with management to improve processes and operational efficiency. Required Qualifications:
4+ years of customer service experience, including 1+ year in a team lead or supervisory role. Proficiency with Microsoft Office (Word, Excel, Outlook). Preferred Qualifications:
Call center experience (highly preferred). Bilingual (English/Spanish). Strong multitasking, communication, and organizational skills. Ability to work under pressure and resolve complex customer issues effectively.