OmniTRAX, Inc.
Join to apply for the
IT Support Analyst
role at
OmniTRAX, Inc.
Join to apply for the
IT Support Analyst
role at
OmniTRAX, Inc.
Get AI-powered advice on this job and more exclusive features.
Position Summary The IT Support Analyst provides elevated technical support serving as a key point of contact for our senior executives, board members, and the owning family. The ideal candidate is a proactive problem solver with a strong foundation in systems and network administration, coupled with outstanding communication and interpersonal skills. This position requires a “jack-of-all-trades” mentality, the ability to handle a wide range of technical challenges, and the discretion to support high-level stakeholders with white glove service.
Essential Responsibilities VIP & End-User Support
Provide dedicated, timely, and professional technical support to senior executives and other designated VIPs, both in-office and remotely.
Serve as an escalation point for complex user-facing issues that require advanced technical knowledge.
On-site requirement a minimum of 4 days per week in our office located in Cherry Creek, subject to change at company discretion
Troubleshoot and resolve issues related to desktops, laptops (Windows/macOS), mobile devices (iOS/Android), printers, and peripherals.
Manage user accounts and permissions across various platforms.
Systems & Network Management
Assist in the management and configuration of core IT systems, including Microsoft 365, Azure Active Directory, and on-premises Active Directory.
Perform basic network troubleshooting, including connectivity issues related to DHCP, DNS, VPN, and Wi-Fi.
Support the deployment, configuration, and maintenance of client-side applications and software.
Understand and support how client devices securely authenticate and interact with company networks and services.
Operations & Documentation
Manage and prioritize support requests efficiently within our IT service management (ITSM) ticketing system.
Create and maintain comprehensive documentation for technical procedures, system configurations, and user guides.
Proactively identify recurring issues and contribute to long‑term solutions and process improvements.
Other Duties Special Projects & IoT
Assist with the setup, configuration, and support of office hardware, including conference room A/V equipment and other connected devices.
Configure, install, and troubleshoot various Internet of Things (IoT) devices as needed.
Participate in IT projects, including hardware refreshes, software rollouts, and infrastructure upgrades.
Perform other duties and projects as assigned.
Supervisory Responsibilities
None
Required Qualifications, Knowledge, Skills, And Abilities
7+ years of experience in an IT support role with progressively increasing responsibilities.
Demonstrable experience providing technical support to executive-level staff with a high degree of professionalism and discretion.
Strong working knowledge of Windows 10/11 and iOS environments.
Working knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
Experience with Active Directory and/or Azure Active Directory user and group management.
Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues independently.
Exceptional communication skills, with the ability to explain complex concepts to non‑technical stakeholders.
Proven ability to work in a ticketing system and adhere to documentation standards.
Work in fast‑paced, collaborative environment.
Required Certifications And Licenses
Valid Driver’s License
Preferred Qualifications, Knowledge, Skills, And Abilities
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator).
Experience with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf).
Hands‑on experience with configuring and supporting smart home or office IoT devices.
Familiarity with cybersecurity best practices and endpoint security tools.
Preferred Certifications And Licenses
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator).
WORK ENVIRONMENT
Work in a climate‑controlled office and routinely use standard office equipment.
Compensation
Estimated Starting Annual Salary: $91,100.00
Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities
FLSA Status: Non‑Exempt, Eligible for Overtime
Benefits
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Mental well‑being resources
Paid Maternity leave
Paid Parental leave
Referral program
Relocation assistance
Sick time
Vacation time
Vision insurance
TRAVEL
Occasional, as business requires
Physical Requirements Remain in a seated position – 80% Speak and hear clearly – 100% Lift office products and supplies, up to 20 lbs. – 20% Stoop, kneel, bend and reach – 10% Dexterity to write and manipulate keyboard and mouse – 100%
Referrals increase your chances of interviewing at OmniTRAX, Inc. by 2x
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Rail Transportation
#J-18808-Ljbffr
IT Support Analyst
role at
OmniTRAX, Inc.
Join to apply for the
IT Support Analyst
role at
OmniTRAX, Inc.
Get AI-powered advice on this job and more exclusive features.
Position Summary The IT Support Analyst provides elevated technical support serving as a key point of contact for our senior executives, board members, and the owning family. The ideal candidate is a proactive problem solver with a strong foundation in systems and network administration, coupled with outstanding communication and interpersonal skills. This position requires a “jack-of-all-trades” mentality, the ability to handle a wide range of technical challenges, and the discretion to support high-level stakeholders with white glove service.
Essential Responsibilities VIP & End-User Support
Provide dedicated, timely, and professional technical support to senior executives and other designated VIPs, both in-office and remotely.
Serve as an escalation point for complex user-facing issues that require advanced technical knowledge.
On-site requirement a minimum of 4 days per week in our office located in Cherry Creek, subject to change at company discretion
Troubleshoot and resolve issues related to desktops, laptops (Windows/macOS), mobile devices (iOS/Android), printers, and peripherals.
Manage user accounts and permissions across various platforms.
Systems & Network Management
Assist in the management and configuration of core IT systems, including Microsoft 365, Azure Active Directory, and on-premises Active Directory.
Perform basic network troubleshooting, including connectivity issues related to DHCP, DNS, VPN, and Wi-Fi.
Support the deployment, configuration, and maintenance of client-side applications and software.
Understand and support how client devices securely authenticate and interact with company networks and services.
Operations & Documentation
Manage and prioritize support requests efficiently within our IT service management (ITSM) ticketing system.
Create and maintain comprehensive documentation for technical procedures, system configurations, and user guides.
Proactively identify recurring issues and contribute to long‑term solutions and process improvements.
Other Duties Special Projects & IoT
Assist with the setup, configuration, and support of office hardware, including conference room A/V equipment and other connected devices.
Configure, install, and troubleshoot various Internet of Things (IoT) devices as needed.
Participate in IT projects, including hardware refreshes, software rollouts, and infrastructure upgrades.
Perform other duties and projects as assigned.
Supervisory Responsibilities
None
Required Qualifications, Knowledge, Skills, And Abilities
7+ years of experience in an IT support role with progressively increasing responsibilities.
Demonstrable experience providing technical support to executive-level staff with a high degree of professionalism and discretion.
Strong working knowledge of Windows 10/11 and iOS environments.
Working knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
Experience with Active Directory and/or Azure Active Directory user and group management.
Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues independently.
Exceptional communication skills, with the ability to explain complex concepts to non‑technical stakeholders.
Proven ability to work in a ticketing system and adhere to documentation standards.
Work in fast‑paced, collaborative environment.
Required Certifications And Licenses
Valid Driver’s License
Preferred Qualifications, Knowledge, Skills, And Abilities
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator).
Experience with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf).
Hands‑on experience with configuring and supporting smart home or office IoT devices.
Familiarity with cybersecurity best practices and endpoint security tools.
Preferred Certifications And Licenses
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator).
WORK ENVIRONMENT
Work in a climate‑controlled office and routinely use standard office equipment.
Compensation
Estimated Starting Annual Salary: $91,100.00
Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities
FLSA Status: Non‑Exempt, Eligible for Overtime
Benefits
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Mental well‑being resources
Paid Maternity leave
Paid Parental leave
Referral program
Relocation assistance
Sick time
Vacation time
Vision insurance
TRAVEL
Occasional, as business requires
Physical Requirements Remain in a seated position – 80% Speak and hear clearly – 100% Lift office products and supplies, up to 20 lbs. – 20% Stoop, kneel, bend and reach – 10% Dexterity to write and manipulate keyboard and mouse – 100%
Referrals increase your chances of interviewing at OmniTRAX, Inc. by 2x
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Rail Transportation
#J-18808-Ljbffr