Fay Servicing
Headquartered in Tampa, Florida, Genstone goes beyond the role of a “traditional brokerage” with a commitment to delivering innovative real estate services to consumers and our team of real estate professionals. Backed by Fay Financial, one of the nation’s largest real estate and financial services companies, our aggressive growth strategy leverages many of our in-house affiliated business partners to deliver extraordinary service in mortgage, title, insurance, property management, and home renovations – an approach most real estate brokerages do not offer.
Reporting to the EVP, Head of Asset Management, this position manages a portfolio of moderately complex, delinquent, and distressed loans while evaluating portfolio risks and identifying investment opportunities that support the company’s strategic growth initiatives. The position is responsible for coordinating loan repayment efforts, analyzing borrower financial conditions, and negotiating workout solutions with borrowers and legal counsel.
This role develops and implements loss mitigation strategies, including loan restructuring and foreclosure alternatives for private lending portfolios, ensuring all actions align with investor guidelines and internal compliance standards. This role maintains strong client relationships throughout the resolution process, as well as makes sound decisions that balance risk management with recovery outcomes.
Qualifications
Bachelor's degree in Finance, Real Estate, or related field (or equivalent combination of years of experience with High School diploma/GED)
5+ years’ experience in loss mitigation, loan servicing, asset management, or related; preferably in a private lending or non-QM environment
5+ years’ experience in the mortgage servicing industry
Previous knowledge of and experience with private lending structures, bridge loans, DSCR loans, and investor-driven portfolios
Proven experience with various loan servicing systems (e.g., MSP, TMO, Fiserv, FICS)
Demonstrated experience successfully working in a fast-paced work environment
Proficient in MS Word, Excel, and PowerPoint
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, and able to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Submit Your Resume to Learn More Featured Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Compensation
The hiring range for this position is between $65,000.00-$85,000.00 annually
This position is eligible for a monthly incentive
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Equal Opportunity Employer At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Reporting to the EVP, Head of Asset Management, this position manages a portfolio of moderately complex, delinquent, and distressed loans while evaluating portfolio risks and identifying investment opportunities that support the company’s strategic growth initiatives. The position is responsible for coordinating loan repayment efforts, analyzing borrower financial conditions, and negotiating workout solutions with borrowers and legal counsel.
This role develops and implements loss mitigation strategies, including loan restructuring and foreclosure alternatives for private lending portfolios, ensuring all actions align with investor guidelines and internal compliance standards. This role maintains strong client relationships throughout the resolution process, as well as makes sound decisions that balance risk management with recovery outcomes.
Qualifications
Bachelor's degree in Finance, Real Estate, or related field (or equivalent combination of years of experience with High School diploma/GED)
5+ years’ experience in loss mitigation, loan servicing, asset management, or related; preferably in a private lending or non-QM environment
5+ years’ experience in the mortgage servicing industry
Previous knowledge of and experience with private lending structures, bridge loans, DSCR loans, and investor-driven portfolios
Proven experience with various loan servicing systems (e.g., MSP, TMO, Fiserv, FICS)
Demonstrated experience successfully working in a fast-paced work environment
Proficient in MS Word, Excel, and PowerPoint
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, and able to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Submit Your Resume to Learn More Featured Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Compensation
The hiring range for this position is between $65,000.00-$85,000.00 annually
This position is eligible for a monthly incentive
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Equal Opportunity Employer At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr