RX USA
Community and Experience Manager, DIYCon
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Community and Experience Manager, DIYCon
role at
RX USA
About the Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the Role RX is launching a new consumer show—DIYCon—a high‑energy, content‑rich event for the next generation of home repair, renovation, and design enthusiasts. To build, grow, and engage this community, we’re hiring an Experience Manager who will sit at the intersection of audience engagement, on‑site experience design, and influencer/talent management.
This person will be the connective tissue between the audience, content creators, and the brand. From managing pre‑show buzz and partnerships to curating interactive on‑site moments and coordinating talent, this is a hands‑on, high‑visibility role for someone who thrives on building authentic connections and curating unforgettable moments.
Responsibilities
Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities
Monitor and engage in real‑time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)
Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy
Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement
Build and maintain relationships with VIPs, superfans, influencers, and micro‑creators to foster an early ambassador program
Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints
Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy
Manage autograph and photo‑op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo assets
Co‑create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations
Serve as the primary point of contact for talent, agents, and representatives pre‑show and day of show
Organize and support guest panels, including logistics, scheduling, and special requirements
Support contract negotiation and execution for talent guests
Align budgets with leadership, oversee contracts and payments, and manage talent rider needed
Requirements
3–5 years of experience in event management, talent relations, or convention/festival operations
Strong organizational skills and proven ability to manage multiple priorities under tight timelines
Excellent communication and relationship‑building skills with talent, agents, and partners
Budget management and vendor coordination experience
Ability to work onsite during events, including evenings and weekends
Passion for fandom and creating unforgettable fan experiences a plus
U.S. National Base Pay Range: $70,200 - $117,100. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New York, the pay range is $77,300 - $128,900. If performed in New York City, the pay range is $80,800 - $134,700. If performed in Rochester, NY, the pay range is $66,800 - $111,300. This job is eligible for an annual incentive bonus.
Benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs
Short‑and‑Long Term Disability, Life, Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Community and Experience Manager, DIYCon
role at
RX USA
About the Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the Role RX is launching a new consumer show—DIYCon—a high‑energy, content‑rich event for the next generation of home repair, renovation, and design enthusiasts. To build, grow, and engage this community, we’re hiring an Experience Manager who will sit at the intersection of audience engagement, on‑site experience design, and influencer/talent management.
This person will be the connective tissue between the audience, content creators, and the brand. From managing pre‑show buzz and partnerships to curating interactive on‑site moments and coordinating talent, this is a hands‑on, high‑visibility role for someone who thrives on building authentic connections and curating unforgettable moments.
Responsibilities
Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities
Monitor and engage in real‑time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)
Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy
Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement
Build and maintain relationships with VIPs, superfans, influencers, and micro‑creators to foster an early ambassador program
Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints
Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy
Manage autograph and photo‑op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo assets
Co‑create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations
Serve as the primary point of contact for talent, agents, and representatives pre‑show and day of show
Organize and support guest panels, including logistics, scheduling, and special requirements
Support contract negotiation and execution for talent guests
Align budgets with leadership, oversee contracts and payments, and manage talent rider needed
Requirements
3–5 years of experience in event management, talent relations, or convention/festival operations
Strong organizational skills and proven ability to manage multiple priorities under tight timelines
Excellent communication and relationship‑building skills with talent, agents, and partners
Budget management and vendor coordination experience
Ability to work onsite during events, including evenings and weekends
Passion for fandom and creating unforgettable fan experiences a plus
U.S. National Base Pay Range: $70,200 - $117,100. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New York, the pay range is $77,300 - $128,900. If performed in New York City, the pay range is $80,800 - $134,700. If performed in Rochester, NY, the pay range is $66,800 - $111,300. This job is eligible for an annual incentive bonus.
Benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs
Short‑and‑Long Term Disability, Life, Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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