Kolmac Integrated Behavioral Health
Patient Access Specialist
Kolmac Integrated Behavioral Health, Washington, District of Columbia, us, 20022
3 days ago Be among the first 25 applicants
We are currently searching for an experienced
Patient Access Specialist
(PAS) for our Washington, DC location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as the front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. This is an onsite position with a schedule of Monday - Friday 11 am to 7 pm.
Responsibilities
Manages scheduled appointments by checking in patients and alerting staff to patient presence
Directs walk-in patients to appropriate staff
Collects relevant patient information and maintains HIPAA compliance
Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures
Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories
Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Meets cost standards by implementing cost-saving actions. Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff
Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
Maintains cleanliness and order of front desk and waiting room areas
Other duties as assigned
Qualifications
Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred
Requires a working knowledge of medical insurance plans, billing, regulations
Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software
Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies
Ability to multi-task and adapt to changing priorities
Ability to act with integrity, professionalism, and confidentiality
A high degree of personal motivation and drive to achieve personal and professional goals
Benefits
Affordable Health, Dental & Vision Insurance – comprehensive coverage with low employee costs, generous employer contributions, minimal deductibles, and multiple plan options to support you and your family.
Generous Paid Time Off – we prioritize work-life balance with a generous PTO accrual, paid professional development days, and 7 company-paid holidays each year.
Company Paid Clinical Supervision – support for your clinical supervision hours, covering the cost to help you maintain licensure and advance your career every step of the way.
CEU Reimbursement – stay current and certified, with reimbursement for continuing education units (CEUs), so you can meet licensure requirements and expand your clinical expertise without the financial burden.
401(k) Retirement Savings Plan – flexible 401(k) options, including both traditional and Roth contributions, to help you build a secure financial future.
Company-Paid Life & Disability Coverage – gain peace of mind with fully paid life insurance, accidental death & dismemberment (AD&D), and short-term disability benefits.
Tuition Reimbursement & Student Loan Assistance – advance your education with tuition reimbursement and ease the burden of student debt with support for loan repayment for qualifying staff.
Compensation ranging from $23 to $25 per hour, depending on factors such as location, education, experience, and licensure.
Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!
#J-18808-Ljbffr
We are currently searching for an experienced
Patient Access Specialist
(PAS) for our Washington, DC location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as the front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. This is an onsite position with a schedule of Monday - Friday 11 am to 7 pm.
Responsibilities
Manages scheduled appointments by checking in patients and alerting staff to patient presence
Directs walk-in patients to appropriate staff
Collects relevant patient information and maintains HIPAA compliance
Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures
Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories
Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Meets cost standards by implementing cost-saving actions. Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff
Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
Maintains cleanliness and order of front desk and waiting room areas
Other duties as assigned
Qualifications
Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred
Requires a working knowledge of medical insurance plans, billing, regulations
Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software
Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies
Ability to multi-task and adapt to changing priorities
Ability to act with integrity, professionalism, and confidentiality
A high degree of personal motivation and drive to achieve personal and professional goals
Benefits
Affordable Health, Dental & Vision Insurance – comprehensive coverage with low employee costs, generous employer contributions, minimal deductibles, and multiple plan options to support you and your family.
Generous Paid Time Off – we prioritize work-life balance with a generous PTO accrual, paid professional development days, and 7 company-paid holidays each year.
Company Paid Clinical Supervision – support for your clinical supervision hours, covering the cost to help you maintain licensure and advance your career every step of the way.
CEU Reimbursement – stay current and certified, with reimbursement for continuing education units (CEUs), so you can meet licensure requirements and expand your clinical expertise without the financial burden.
401(k) Retirement Savings Plan – flexible 401(k) options, including both traditional and Roth contributions, to help you build a secure financial future.
Company-Paid Life & Disability Coverage – gain peace of mind with fully paid life insurance, accidental death & dismemberment (AD&D), and short-term disability benefits.
Tuition Reimbursement & Student Loan Assistance – advance your education with tuition reimbursement and ease the burden of student debt with support for loan repayment for qualifying staff.
Compensation ranging from $23 to $25 per hour, depending on factors such as location, education, experience, and licensure.
Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!
#J-18808-Ljbffr