Guest Service Representative

Join Our Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a distinguished institution dedicated to providing students with a comprehensive education in beauty and wellness. We are committed to fostering an inclusive environment that prioritizes both student achievement and exceptional guest experiences. Position Overview: As a Guest Service Representative, you will be the welcoming face of Tricoci University, responsible for creating a positive first impression for all guests and students. Your excellent customer service skills will enhance the experience for everyone visiting our campus. Key Responsibilities: Welcome and greet guests and students enthusiastically as they arrive. Handle phone calls and inquiries, providing accurate information regarding programs and services. Manage appointment scheduling and confirmations to ensure a smooth flow of operations. Maintain detailed records of guest interactions and appointments. Address guest concerns or feedback effectively and professionally. Collaborate with team members to create an efficient and enjoyable environment. Assist with various administrative duties to support the overall operations of the university. Why Work With Us? Be part of a recognized institution committed to shaping the future of beauty professionals. Engage in a positive and dynamic work culture focused on guest satisfaction. Opportunities for professional growth and development within the beauty industry. A team-oriented environment that emphasizes collaboration and mutual support. Enjoy exclusive employee discounts on beauty services and products. Requirements Qualifications: High school diploma or equivalent; experience in hospitality or customer service is a plus. Prior experience in a guest service or customer support role is preferred. Strong verbal and written communication skills to engage effectively with guests. Excellent organizational skills and the ability to multitask in a busy environment. Familiarity with Microsoft Office Suite; knowledge of CRM systems is an advantage. A positive and friendly demeanor with a commitment to providing superior customer service. Flexible availability to work various shifts, including weekends and holidays as required. Monday through Friday 5:00pm-10:00pm CST Benefits Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI