The Intersect Group
Business Analyst (Restaurant Merchant - non-IT)
The Intersect Group, Irving, Texas, United States, 75084
Business Analyst (Restaurant Merchant - non-IT)
Contract:
12 months and should extend and could convert down the road
Location / Schedule:
5 days onsite in Irving, TX 75063
Interview Process:
TBD
Base pay range:
$39.50/hr - $47.25/hr
Overview This role will help define and execute company’s strategy to create an exceptional experience for our restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how the company / app supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with the company / app.
Needs
Bachelor’s degree or higher; ideally in Business, Marketing, Operations Management or related fields
3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
Proven ability to work cross-functionally and deliver impactful results.
Prior experience at delivery marketplaces or other two-sided marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus
Duties
Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
Design new programs and offerings to surprise and delight our restaurant partners
Create pitch materials for merchant promotional packages and special partnerships offerings
Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams
Seniority level Associate
Employment type Contract
Job function Business Development, Marketing, and Strategy/Planning
Industries: Retail and Restaurants
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Contract:
12 months and should extend and could convert down the road
Location / Schedule:
5 days onsite in Irving, TX 75063
Interview Process:
TBD
Base pay range:
$39.50/hr - $47.25/hr
Overview This role will help define and execute company’s strategy to create an exceptional experience for our restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how the company / app supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with the company / app.
Needs
Bachelor’s degree or higher; ideally in Business, Marketing, Operations Management or related fields
3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
Proven ability to work cross-functionally and deliver impactful results.
Prior experience at delivery marketplaces or other two-sided marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus
Duties
Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
Design new programs and offerings to surprise and delight our restaurant partners
Create pitch materials for merchant promotional packages and special partnerships offerings
Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams
Seniority level Associate
Employment type Contract
Job function Business Development, Marketing, and Strategy/Planning
Industries: Retail and Restaurants
#J-18808-Ljbffr