DigiDoc, Inc. dba Public Sector Solutions Group
Desktop Support Technician
DigiDoc, Inc. dba Public Sector Solutions Group, Atlanta, Georgia, United States, 30383
Base pay range
$23.00/hr - $25.00/hr
Summary Provides Tier 2 end-user support for desktops, laptops, TCP time clocks, and related hardware/software across all City locations. Ensures prompt, professional resolution of incidents and requests, with thorough documentation to support future troubleshooting, and knowledge base creation.
Key Responsibilities
Troubleshoot, repair, and maintain end-user devices (PCs, laptops, printers, TCP time clocks, peripherals).
Install, configure, and support operating systems, standard applications, and approved business software.
Maintain security compliance (patching, antivirus, encryption).
Document all resolution steps clearly in ServiceNow for knowledge reuse.
Collaborate with Service Desk and other IT teams to resolve escalated issues.
Support remote users and field sites beyond City Hall, following established asset management procedures.
Participate in PC Refresh and surplus processes, including device intake, tagging, status updates, and surplus preparation.
Provide on-site and remote support using approved tools.
Qualifications
Associate degree in IT or related field OR CompTIA A+ with 3+ years relevant experience.
Strong troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication and documentation skills.
Familiarity with ITIL practices and asset management tools.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Summary Provides Tier 2 end-user support for desktops, laptops, TCP time clocks, and related hardware/software across all City locations. Ensures prompt, professional resolution of incidents and requests, with thorough documentation to support future troubleshooting, and knowledge base creation.
Key Responsibilities
Troubleshoot, repair, and maintain end-user devices (PCs, laptops, printers, TCP time clocks, peripherals).
Install, configure, and support operating systems, standard applications, and approved business software.
Maintain security compliance (patching, antivirus, encryption).
Document all resolution steps clearly in ServiceNow for knowledge reuse.
Collaborate with Service Desk and other IT teams to resolve escalated issues.
Support remote users and field sites beyond City Hall, following established asset management procedures.
Participate in PC Refresh and surplus processes, including device intake, tagging, status updates, and surplus preparation.
Provide on-site and remote support using approved tools.
Qualifications
Associate degree in IT or related field OR CompTIA A+ with 3+ years relevant experience.
Strong troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication and documentation skills.
Familiarity with ITIL practices and asset management tools.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr