Microsoft
Azure Advanced Cloud Engineer 2 – Customer Focus
Microsoft, Atlanta, Georgia, United States, 30383
Azure Advanced Cloud Engineer 2 – Customer Focus
Join Microsoft as an
Azure Advanced Cloud Engineer 2 – Customer Focus
role. The position focuses on delivering world‑class engineering‑led support experience for strategic Azure customers.
Responsibilities
Track customer incidents, engage with strategic customers and partners, and contribute to troubleshooting through diagnostics, with minimal oversight.
Use engineering and support tools and customer telemetry to detect and flag issues in products or customer usage, and share best‑practice content.
Identify and leverage developmental opportunities across product areas and business processes for professional growth.
Serve as the connecting point between the product team and customers throughout the engagement life cycle, providing proactive guidance on configuring and deploying solutions.
Handle critical escalations from customers or support teams, conduct impact analysis and provide technical answers.
Conduct in‑depth root‑cause analysis, translate findings into improvement opportunities, and track and drive them as repair items.
Act as the voice of customers, channel product feedback, identify usage patterns, and drive resolution of recurring issues with product groups.
Partner with other teams—program managers, software engineers, product, and customer‑service support—to prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to support delivery of solutions to strategic customers and resolve customer issues.
Other Requirements
Meet Microsoft security screening requirements, including the Microsoft Cloud Background Check upon hire and every two years thereafter.
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field and 2+ years of experience in technology industry, cloud, technical support, or customer‑experience engineering.
2+ years of demonstrated experience supporting and troubleshooting enterprise‑level, mission‑critical applications and infrastructure and driving technical resolution across cross‑functional organizations.
1+ year of experience on‑call and driving mitigation for mission‑critical incidents.
Preferred Qualifications
Hands‑on experience with cloud technologies:
Compute (Windows/Linux), storage, networking, Kubernetes, high availability.
Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML.
Azure App Services, Azure Functions, Redis Cache, Event Hub.
Monitoring with Azure Monitor, Log Analytics, Grafana, Datadog, Confluent.
Strong communication skills: empathize with customers, explain technical issues to varied audiences, prioritize and advocate customer needs.
Passion for customers and a focus on delivering the right customer experience.
Growth mindset and willingness to learn new skills and technologies.
Senior Level Not Applicable
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Software Development
Salary Information Typical base pay range: USD $100,600 – $199,000 per year (US). Location ranges: San Francisco Bay Area and New York City metropolitan area: USD $131,400 – $215,400.
Microsoft is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, disability, race, and the other protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please read more about requesting accommodations.
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Azure Advanced Cloud Engineer 2 – Customer Focus
role. The position focuses on delivering world‑class engineering‑led support experience for strategic Azure customers.
Responsibilities
Track customer incidents, engage with strategic customers and partners, and contribute to troubleshooting through diagnostics, with minimal oversight.
Use engineering and support tools and customer telemetry to detect and flag issues in products or customer usage, and share best‑practice content.
Identify and leverage developmental opportunities across product areas and business processes for professional growth.
Serve as the connecting point between the product team and customers throughout the engagement life cycle, providing proactive guidance on configuring and deploying solutions.
Handle critical escalations from customers or support teams, conduct impact analysis and provide technical answers.
Conduct in‑depth root‑cause analysis, translate findings into improvement opportunities, and track and drive them as repair items.
Act as the voice of customers, channel product feedback, identify usage patterns, and drive resolution of recurring issues with product groups.
Partner with other teams—program managers, software engineers, product, and customer‑service support—to prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to support delivery of solutions to strategic customers and resolve customer issues.
Other Requirements
Meet Microsoft security screening requirements, including the Microsoft Cloud Background Check upon hire and every two years thereafter.
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field and 2+ years of experience in technology industry, cloud, technical support, or customer‑experience engineering.
2+ years of demonstrated experience supporting and troubleshooting enterprise‑level, mission‑critical applications and infrastructure and driving technical resolution across cross‑functional organizations.
1+ year of experience on‑call and driving mitigation for mission‑critical incidents.
Preferred Qualifications
Hands‑on experience with cloud technologies:
Compute (Windows/Linux), storage, networking, Kubernetes, high availability.
Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML.
Azure App Services, Azure Functions, Redis Cache, Event Hub.
Monitoring with Azure Monitor, Log Analytics, Grafana, Datadog, Confluent.
Strong communication skills: empathize with customers, explain technical issues to varied audiences, prioritize and advocate customer needs.
Passion for customers and a focus on delivering the right customer experience.
Growth mindset and willingness to learn new skills and technologies.
Senior Level Not Applicable
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Software Development
Salary Information Typical base pay range: USD $100,600 – $199,000 per year (US). Location ranges: San Francisco Bay Area and New York City metropolitan area: USD $131,400 – $215,400.
Microsoft is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, disability, race, and the other protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please read more about requesting accommodations.
#J-18808-Ljbffr