Iron Systems, Inc
Roles And Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, including support for mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Network & sharing printer installation.
Good communication skill.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good Knowledge of DHCP, DNS.
Support Mac devices.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLAs).
Support recurring meetings, events, and after-hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN Connectivity.
Hands & feet support to Backend team for Network/Server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling Racks & devices.
Server mounting/movement.
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & Feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Iron Systems, Inc by 2x
Get notified about new Desktop Support Engineer jobs in
Houston, TX .
#J-18808-Ljbffr
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, including support for mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Network & sharing printer installation.
Good communication skill.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good Knowledge of DHCP, DNS.
Support Mac devices.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLAs).
Support recurring meetings, events, and after-hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN Connectivity.
Hands & feet support to Backend team for Network/Server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling Racks & devices.
Server mounting/movement.
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & Feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Iron Systems, Inc by 2x
Get notified about new Desktop Support Engineer jobs in
Houston, TX .
#J-18808-Ljbffr