Pilatus Aircraft Ltd
Pilatus is hiring a Customer Support Engineer to join our team in Broomfield, CO.
In this role, you will be responsible for providing engineering level support to the front-line Technical Support Engineering team in troubleshooting complex systems and avionics problems relating to the PC-12 and PC-24 aircraft. A successful person in this position will identify and resolve technical and operational issues and provide engineering documentation as needed.
What you do
Interprets and analyzes complex systems problems, associated engineering and vendor literature
Provides technical assistance over the telephone to Pilatus Service Centers and/or customers
Plans, coordinates, and participates in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability
Provides support with vendor component and systems evaluations, testing, failure assessments, and investigations and provides recommendations to improve dispatch reliability
Writes and reviews technical memos, procedure instructions, engineering reports and analysis, and other documentation
What you bring
BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
3-5 years of related experience; PC-12/PC-24 aircraft or similar platforms preferred
Experience with troubleshooting complex aircraft systems on state‑of‑the‑art aircraft
Honeywell APEX/EPIC, Garmin G3000, or similar product experience is highly desirable
FAA airframe and powerplant rating and FAA inspection authorization desirable but not required
Experience writing engineering documents, procedures, and technical documentation
Experience in Component Control Quantum, SAP, and Siemens Teamcenter Engineering desirable
Maintains all required documents to travel outside the U.S. and ability to travel on short notice; participates in AOG, shift, and weekend call rotation as needed / assigned
Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.62
What we offer
11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long‑term disability insurance premiums paid in full
Tuition assistance available annually after the first year
Contact Amber Holmes +1 303 410 2750
#J-18808-Ljbffr
In this role, you will be responsible for providing engineering level support to the front-line Technical Support Engineering team in troubleshooting complex systems and avionics problems relating to the PC-12 and PC-24 aircraft. A successful person in this position will identify and resolve technical and operational issues and provide engineering documentation as needed.
What you do
Interprets and analyzes complex systems problems, associated engineering and vendor literature
Provides technical assistance over the telephone to Pilatus Service Centers and/or customers
Plans, coordinates, and participates in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability
Provides support with vendor component and systems evaluations, testing, failure assessments, and investigations and provides recommendations to improve dispatch reliability
Writes and reviews technical memos, procedure instructions, engineering reports and analysis, and other documentation
What you bring
BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
3-5 years of related experience; PC-12/PC-24 aircraft or similar platforms preferred
Experience with troubleshooting complex aircraft systems on state‑of‑the‑art aircraft
Honeywell APEX/EPIC, Garmin G3000, or similar product experience is highly desirable
FAA airframe and powerplant rating and FAA inspection authorization desirable but not required
Experience writing engineering documents, procedures, and technical documentation
Experience in Component Control Quantum, SAP, and Siemens Teamcenter Engineering desirable
Maintains all required documents to travel outside the U.S. and ability to travel on short notice; participates in AOG, shift, and weekend call rotation as needed / assigned
Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.62
What we offer
11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long‑term disability insurance premiums paid in full
Tuition assistance available annually after the first year
Contact Amber Holmes +1 303 410 2750
#J-18808-Ljbffr