TEKsystems
Customer Care Representative (Remote)
MUST reside in Texas, Arizona, or Colorado.
Employment Type: Contract | Full-Time | Remote Start Date: 11/17
Job Summary The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem‑solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech‑savvy, and thrive in a fast‑paced remote environment.
Key Responsibilities
Actively listen to customer concerns with empathy and patience
Provide accurate and timely solutions using available tools
Build trust through kind, responsive, and helpful interactions
Support customers via phone, chat, email, and social media
Assist with package tracking, returns, refunds, product info, and warranties
Guide customers through website navigation and product selection
Required Qualifications
Previous customer service experience
Strong written and verbal communication skills
Comfortable using Microsoft Office (Outlook, Word)
High School Diploma or equivalent
Preferred Experience
Hospitality, Retail, Food Service, or Call Center background
Customer Care and Inbound Call Handling experience
Service‑oriented mindset
Schedule & Availability
Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST / 9:00 AM – 6:00 PM CST
Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST / 8:00 AM – 7:00 PM CST
Shift Bids: Assigned post‑training based on availability and business needs
Training Requirements
Day 1 (Friday): Paid orientation (2 hours)
Weeks 1–2: Full‑time training, Mon–Fri, 8:00 AM – 5:00 PM MST / 9:00 AM – 6:00 PM CST
Attendance is mandatory for all training sessions.
Remote Work Requirements
Quiet, distraction‑free workspace
Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers)
Equipment Provided: Laptop, mouse, headset
Casual dress code
Perks
Quarterly discount codes for premium lifestyle products
Opportunity for overtime during peak season
Pay and Benefits Pay range: $16.50 – $16.50 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Nov 5, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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MUST reside in Texas, Arizona, or Colorado.
Employment Type: Contract | Full-Time | Remote Start Date: 11/17
Job Summary The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem‑solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech‑savvy, and thrive in a fast‑paced remote environment.
Key Responsibilities
Actively listen to customer concerns with empathy and patience
Provide accurate and timely solutions using available tools
Build trust through kind, responsive, and helpful interactions
Support customers via phone, chat, email, and social media
Assist with package tracking, returns, refunds, product info, and warranties
Guide customers through website navigation and product selection
Required Qualifications
Previous customer service experience
Strong written and verbal communication skills
Comfortable using Microsoft Office (Outlook, Word)
High School Diploma or equivalent
Preferred Experience
Hospitality, Retail, Food Service, or Call Center background
Customer Care and Inbound Call Handling experience
Service‑oriented mindset
Schedule & Availability
Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST / 9:00 AM – 6:00 PM CST
Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST / 8:00 AM – 7:00 PM CST
Shift Bids: Assigned post‑training based on availability and business needs
Training Requirements
Day 1 (Friday): Paid orientation (2 hours)
Weeks 1–2: Full‑time training, Mon–Fri, 8:00 AM – 5:00 PM MST / 9:00 AM – 6:00 PM CST
Attendance is mandatory for all training sessions.
Remote Work Requirements
Quiet, distraction‑free workspace
Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers)
Equipment Provided: Laptop, mouse, headset
Casual dress code
Perks
Quarterly discount codes for premium lifestyle products
Opportunity for overtime during peak season
Pay and Benefits Pay range: $16.50 – $16.50 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Nov 5, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr