CentralReach
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Software Customer Support Specialist
role at
CentralReach .
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market‑leading industry expertise, and world‑class customer satisfaction.
This hybrid position is based in our Ft. Lauderdale, FL or Holmdel, NJ office. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. The base salary range is $38,500.00/yr – $45,000.00/yr. Compensation may vary based on education, experience, skills, and location.
Key Accountabilities
Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
Address customer issues and questions promptly and with a positive attitude.
Conduct technical product research for customers and respond via phone, email, and our internal client support system.
Provide accurate information about the products and services.
Accurately document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Meet targets set for response time, resolution time, and customer satisfaction.
Desired Skills and Experiences
College degree and/or technical support and technical troubleshooting experience.
1+ years previous experience in customer service, IT, or other related fields.
EMR/EHR experience is highly preferred.
Knowledge of healthcare compliance and HIPAA.
Familiarity with the field of ABA is a plus.
RBT or BCBA certification is not required, but also a plus.
Benefits We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, paid parental leave, hybrid work schedules, career development support, wellness programs, and community engagement initiatives.
We are entering an exciting phase of growth, innovation, and scale, and we are looking for top talent who want to make a real difference in the lives of those we serve.
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Software Customer Support Specialist
role at
CentralReach .
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market‑leading industry expertise, and world‑class customer satisfaction.
This hybrid position is based in our Ft. Lauderdale, FL or Holmdel, NJ office. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. The base salary range is $38,500.00/yr – $45,000.00/yr. Compensation may vary based on education, experience, skills, and location.
Key Accountabilities
Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
Address customer issues and questions promptly and with a positive attitude.
Conduct technical product research for customers and respond via phone, email, and our internal client support system.
Provide accurate information about the products and services.
Accurately document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Meet targets set for response time, resolution time, and customer satisfaction.
Desired Skills and Experiences
College degree and/or technical support and technical troubleshooting experience.
1+ years previous experience in customer service, IT, or other related fields.
EMR/EHR experience is highly preferred.
Knowledge of healthcare compliance and HIPAA.
Familiarity with the field of ABA is a plus.
RBT or BCBA certification is not required, but also a plus.
Benefits We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, paid parental leave, hybrid work schedules, career development support, wellness programs, and community engagement initiatives.
We are entering an exciting phase of growth, innovation, and scale, and we are looking for top talent who want to make a real difference in the lives of those we serve.
#J-18808-Ljbffr