BD
Field Service Technician (Greensboro, NC)
BD, Charlotte, North Carolina, United States, 28245
Overview
We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us.
Field Support Engineer – Greensboro, NC BD
Parata
is currently seeking a Field Support Engineer in the Greensboro, NC regional area. The Field Support Engineer will provide in-depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry-leading support and service to pharmacies in multiple types of environments.
Key Responsibilities
Deliver outstanding customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal direction
Requirements
High School diploma plus 3‑5 years field service experience
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service
Experience with digital multimeters and electrical testing equipment
SQL knowledge is a plus
Preferred
Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
Work Environment & Physical Demands
This position may be subject to outside environmental conditions as well as indoor conditions common to a pharmacy location during service or maintenance.
Work will primarily be in the field involving long‑term standing and frequent walking, including hazards maneuvering through pharmacy locations.
Work will also include repetitive motions such as picking, pinching, typing, and grasping.
Must be able to carry, lift, and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
Must be able to stand up to 10‑12 hours a day on occasion.
Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.
Benefits
A fleet vehicle
Corporate credit card for travel and expenses
Company issued laptop and phone for business use
Tool kit containing standard and specialty tools needed for servicing of automation
A comprehensive suite of benefits
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and encourages you to bring your authentic self to work. It’s a place where we help each other be great, do what’s right, hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture and who understand the human story that underpins everything we do. At BD, you’ll discover a culture in which you can learn, grow, and thrive, and you’ll find satisfaction in doing your part to make the world a better place.
Learn More About BD Careers Visit https://bd.com/careers for more information.
Equal Employment Opportunity Statement Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
#J-18808-Ljbffr
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us.
Field Support Engineer – Greensboro, NC BD
Parata
is currently seeking a Field Support Engineer in the Greensboro, NC regional area. The Field Support Engineer will provide in-depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry-leading support and service to pharmacies in multiple types of environments.
Key Responsibilities
Deliver outstanding customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal direction
Requirements
High School diploma plus 3‑5 years field service experience
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service
Experience with digital multimeters and electrical testing equipment
SQL knowledge is a plus
Preferred
Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
Work Environment & Physical Demands
This position may be subject to outside environmental conditions as well as indoor conditions common to a pharmacy location during service or maintenance.
Work will primarily be in the field involving long‑term standing and frequent walking, including hazards maneuvering through pharmacy locations.
Work will also include repetitive motions such as picking, pinching, typing, and grasping.
Must be able to carry, lift, and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
Must be able to stand up to 10‑12 hours a day on occasion.
Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.
Benefits
A fleet vehicle
Corporate credit card for travel and expenses
Company issued laptop and phone for business use
Tool kit containing standard and specialty tools needed for servicing of automation
A comprehensive suite of benefits
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and encourages you to bring your authentic self to work. It’s a place where we help each other be great, do what’s right, hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture and who understand the human story that underpins everything we do. At BD, you’ll discover a culture in which you can learn, grow, and thrive, and you’ll find satisfaction in doing your part to make the world a better place.
Learn More About BD Careers Visit https://bd.com/careers for more information.
Equal Employment Opportunity Statement Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
#J-18808-Ljbffr