Duke University
Application Analyst - Epic Inpatient
Duke University, Durham, North Carolina, United States, 27703
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
DHTS APPLICATION ANALYST (EPIC INPATIENT) The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users within the Duke environment. Modules supported by the Inpatient team include Clinical Documentation (including Rehab, Regulatory, Case management), Orders (including Infection Control), Emergency (ASAP), Obstetrics (Stork), and Home Care and Hospice (Dorothy/Comfort). The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. The analyst will advise and assist with educational issues, including cross‑training of team members, end‑users and DHTS Service Desk via face‑to‑face, phone or email and training classes. The analyst will act as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will participate in the design and specification of bug‑fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR. Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Inpatient EHR systems and track changes. The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.
Responsibilities The analyst is expected to engage across the organization to support Epic technology infrastructure and derivative products. Responsibilities include working closely with Epic and other application staff to manage deployments, supporting clinical workflow interpretation, providing training and education to end‑users, providing expert troubleshooting and configuration, creating test plans and documenting defect resolution, ensuring security of the solution, providing governance and regulatory compliance, and championing process improvements in the Epic environment.
Level 1 Analyst – Minimum Requirements
Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self‑directed learning, multiple project assignments and competency exams.
Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
Provides systems support, business and after‑hours support, including troubleshooting and configuration and testing of software.
Ensures security of technology solutions with supervision.
Participates in planning and providing customer training sessions on system use or revisions.
Contributes to oral and written presentations as part of a project team, with supervision.
Completes moderately complex tasks and portions of larger information system projects with direction.
Appropriately identifies internal resources to answer questions and assist with build or problem solving.
Adheres to organizational policies and procedures and follows all change‑control processes defined within Maestro Care.
Achieves assignment deliverables in support of improved Service Line functionality. Ensures deadlines are met and escalates to manager when customer requests changes/build beyond the initial request.
Performs basic analysis of end‑user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
Reviews, evaluates and completes NOVA assignments per established deadlines, including associated builds as required for monthly system updates (e.g., IMO, FDB, CPT, SUO).
Execute application‑specific test plans, documenting failures and escalating appropriately. Recommends areas for process improvement.
Perform other related duties incidental to the work described herein.
Level 2 Analyst In addition to Level 1 competencies, Level 2 will, at a minimum:
Perform in‑depth analysis of end‑user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within a defined timeline.
Manage the documentation, resolution and completion of identified deployment issues and tasks.
Independently build, test, and debug Epic application(s) 75‑85% of the time to ensure the system meets end‑user requirements.
Write and execute test plans for sanity checks/scripts with monthly system upgrades and module workflows, including documenting and resolving defects as they arise.
Develop and document system and user procedures, including support documentation in OneNote and ServiceNow.
Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met.
Make oral and written presentations to project teams, management, and other departments.
Coordinate and operationalize simple to complex projects with direction.
Identify areas for procedural improvements and provide possible solutions.
Provide detailed specifications describing functions to be automated.
Demonstrate a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.
Resolve Nova issues related to release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and/or SU provided by Epic.
Level 3 Analyst / Tech Lead In addition to Level 1 and 2 competencies, Level 3 will, at a minimum:
Independently build, test, and debug Epic application(s) >90% of the time to ensure the system meets end‑user requirements.
Independently manage complex project efforts within scope and on time, ensuring issue and risk logs are kept and status reports maintained.
Serve as lead in managing documentation, prioritization, and resolution of identified deployment issues through Epic’s Nova and Sherlock tracking systems.
Provide technical leadership and oversight within team meetings, issue reviews, design sessions, and as IT liaison to stakeholder groups.
Maintain a solid understanding of health system workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.
Lead cross‑functional and cross‑application team efforts and workgroup efforts.
Take on leadership role in the oversight and maintenance of integrated products and tools.
Lead management of system changes to comply with CMS, TJC, MU, and other regulatory agencies.
Oversee Care Concern and Nova review/oversight pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and/or SU provided by Epic.
Proactively inform management of emerging technical issues that may require attention, ensuring processes and workflows are up‑to‑date and effective, and recommending changes as necessary.
Implement solutions independently within the Maestro Care framework that benefit the team or customers.
Demonstrate core behaviors and soft competencies aligned with D.U.H.S values (integrity, teamwork, diversity excellence, safety, patient‑focus). Also showcase progressive leadership and top‑performance metrics.
Education & Experience
Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer clinical experience in an inpatient or acute setting.
Level 1 – One year of related experience.
Level 2 – Three years of related experience.
Level 3 – Five or more years of related experience.
Level 1 – Maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 and 3 – In addition to Level 1 requirements, these levels require Epic ClinDoc, Orders, ASAP, Stork, or DoCo certification.
Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Values & Community Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
DHTS APPLICATION ANALYST (EPIC INPATIENT) The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users within the Duke environment. Modules supported by the Inpatient team include Clinical Documentation (including Rehab, Regulatory, Case management), Orders (including Infection Control), Emergency (ASAP), Obstetrics (Stork), and Home Care and Hospice (Dorothy/Comfort). The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. The analyst will advise and assist with educational issues, including cross‑training of team members, end‑users and DHTS Service Desk via face‑to‑face, phone or email and training classes. The analyst will act as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will participate in the design and specification of bug‑fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR. Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Inpatient EHR systems and track changes. The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.
Responsibilities The analyst is expected to engage across the organization to support Epic technology infrastructure and derivative products. Responsibilities include working closely with Epic and other application staff to manage deployments, supporting clinical workflow interpretation, providing training and education to end‑users, providing expert troubleshooting and configuration, creating test plans and documenting defect resolution, ensuring security of the solution, providing governance and regulatory compliance, and championing process improvements in the Epic environment.
Level 1 Analyst – Minimum Requirements
Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self‑directed learning, multiple project assignments and competency exams.
Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
Provides systems support, business and after‑hours support, including troubleshooting and configuration and testing of software.
Ensures security of technology solutions with supervision.
Participates in planning and providing customer training sessions on system use or revisions.
Contributes to oral and written presentations as part of a project team, with supervision.
Completes moderately complex tasks and portions of larger information system projects with direction.
Appropriately identifies internal resources to answer questions and assist with build or problem solving.
Adheres to organizational policies and procedures and follows all change‑control processes defined within Maestro Care.
Achieves assignment deliverables in support of improved Service Line functionality. Ensures deadlines are met and escalates to manager when customer requests changes/build beyond the initial request.
Performs basic analysis of end‑user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
Reviews, evaluates and completes NOVA assignments per established deadlines, including associated builds as required for monthly system updates (e.g., IMO, FDB, CPT, SUO).
Execute application‑specific test plans, documenting failures and escalating appropriately. Recommends areas for process improvement.
Perform other related duties incidental to the work described herein.
Level 2 Analyst In addition to Level 1 competencies, Level 2 will, at a minimum:
Perform in‑depth analysis of end‑user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within a defined timeline.
Manage the documentation, resolution and completion of identified deployment issues and tasks.
Independently build, test, and debug Epic application(s) 75‑85% of the time to ensure the system meets end‑user requirements.
Write and execute test plans for sanity checks/scripts with monthly system upgrades and module workflows, including documenting and resolving defects as they arise.
Develop and document system and user procedures, including support documentation in OneNote and ServiceNow.
Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met.
Make oral and written presentations to project teams, management, and other departments.
Coordinate and operationalize simple to complex projects with direction.
Identify areas for procedural improvements and provide possible solutions.
Provide detailed specifications describing functions to be automated.
Demonstrate a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.
Resolve Nova issues related to release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and/or SU provided by Epic.
Level 3 Analyst / Tech Lead In addition to Level 1 and 2 competencies, Level 3 will, at a minimum:
Independently build, test, and debug Epic application(s) >90% of the time to ensure the system meets end‑user requirements.
Independently manage complex project efforts within scope and on time, ensuring issue and risk logs are kept and status reports maintained.
Serve as lead in managing documentation, prioritization, and resolution of identified deployment issues through Epic’s Nova and Sherlock tracking systems.
Provide technical leadership and oversight within team meetings, issue reviews, design sessions, and as IT liaison to stakeholder groups.
Maintain a solid understanding of health system workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.
Lead cross‑functional and cross‑application team efforts and workgroup efforts.
Take on leadership role in the oversight and maintenance of integrated products and tools.
Lead management of system changes to comply with CMS, TJC, MU, and other regulatory agencies.
Oversee Care Concern and Nova review/oversight pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and/or SU provided by Epic.
Proactively inform management of emerging technical issues that may require attention, ensuring processes and workflows are up‑to‑date and effective, and recommending changes as necessary.
Implement solutions independently within the Maestro Care framework that benefit the team or customers.
Demonstrate core behaviors and soft competencies aligned with D.U.H.S values (integrity, teamwork, diversity excellence, safety, patient‑focus). Also showcase progressive leadership and top‑performance metrics.
Education & Experience
Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer clinical experience in an inpatient or acute setting.
Level 1 – One year of related experience.
Level 2 – Three years of related experience.
Level 3 – Five or more years of related experience.
Level 1 – Maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 and 3 – In addition to Level 1 requirements, these levels require Epic ClinDoc, Orders, ASAP, Stork, or DoCo certification.
Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Values & Community Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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