Kforce Inc
Application Specialist (Phoenix, AZ)
Base pay range $25.00/hr - $38.00/hr
Responsibilities Kforce has a client that is seeking an Application Specialist in Phoenix, AZ. Project Information: This role will be for an Application Specialist to directly support operations personal to ensure the completion of daily waste collection using an internal routing tool). The day to day in this role would be answering ServiceNow support tickets, conducting research, and identifying issues within the application. To be successful in this role one will need strong written communication, a sense of urgency, and the curiosity to question irregular data. Your technical responsibilities will be to query data via SQL, understand relational databases, search logs via Splunk, and understand how our applications communicate with internal backend services. This role will also require learning our applications and the need of our internal users.
Diagnoses and resolves software application issues of end users promptly and professionally
Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service
Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution
May perform IT-related activities for projects to support company priorities
Identifies and recommends system modifications to reduce user issues
Fully documents each issue and resolution using the incident tracking system
Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner
May document and provide input on processes and procedures for training IT team and end users
Performs other job-related duties as assigned or apparent
Requirements
High School diploma or GED
Experience with running queries in SQL and Splunk
Basic understanding of Web applications and Restful APIs
Basic understanding of relational databases
Strong written and communication skills to remediate issues with non-technical users
Preferred
Bachelor's degree in IT, Technology-related field or business-related field
3+ years of experience with waste industry software
Business systems analytical experience
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Seniority level Entry level
Employment type Contract
EEO Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Base pay range $25.00/hr - $38.00/hr
Responsibilities Kforce has a client that is seeking an Application Specialist in Phoenix, AZ. Project Information: This role will be for an Application Specialist to directly support operations personal to ensure the completion of daily waste collection using an internal routing tool). The day to day in this role would be answering ServiceNow support tickets, conducting research, and identifying issues within the application. To be successful in this role one will need strong written communication, a sense of urgency, and the curiosity to question irregular data. Your technical responsibilities will be to query data via SQL, understand relational databases, search logs via Splunk, and understand how our applications communicate with internal backend services. This role will also require learning our applications and the need of our internal users.
Diagnoses and resolves software application issues of end users promptly and professionally
Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service
Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution
May perform IT-related activities for projects to support company priorities
Identifies and recommends system modifications to reduce user issues
Fully documents each issue and resolution using the incident tracking system
Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner
May document and provide input on processes and procedures for training IT team and end users
Performs other job-related duties as assigned or apparent
Requirements
High School diploma or GED
Experience with running queries in SQL and Splunk
Basic understanding of Web applications and Restful APIs
Basic understanding of relational databases
Strong written and communication skills to remediate issues with non-technical users
Preferred
Bachelor's degree in IT, Technology-related field or business-related field
3+ years of experience with waste industry software
Business systems analytical experience
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Seniority level Entry level
Employment type Contract
EEO Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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