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R.E. Mason

IT/OT Services Engineer I

R.E. Mason, Durham, North Carolina, United States, 27703

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Overview As a 100% Employee-Owned company,

Robert E. Mason & Associates, Inc.

believes our Associates are the foundation of both our customers’ and our success. Our strong company culture and commitment to investing in our Associates support long associate tenures and lasting relationships with customers. Under the

Robert E. Mason & Associates, Inc

umbrella there are two divisions:

R.E. Mason

and

Apperture Solutions .

R.E. Mason

is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions.

R.E. Mason

provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions

is a technology independent professional consulting and implementation services firm.

Apperture Solutions

offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.

Apperture Solutions

partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry-leading benefits package to all eligible Associates:

Participation in the Employee Stock Ownership Program (ESOP)

Retirement plan, including a Safe Harbor contribution

Medical / Dental / Vision Insurance

Employer paid Life Insurance and Long-Term Disability Insurance

Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave

Paid Parental Leave

Paid company holidays

Career Development Program

Retirement and Financial Wellness program

Employee Assistance Program (EAP)

Alternative/Hybrid Work Schedules

General Description

We are seeking a dynamic and innovative OT (Operational Technology) Engineer to join our IT/OT Services Team. This role is ideal for someone with strong skills in operational technology and automation who is eager to expand knowledge in networking, cybersecurity, and industrial software. As an OT Engineer, you will implement, troubleshoot, and maintain OT systems, ensuring reliability and security. You will assess, install, and maintain secure networking, OT cybersecurity, and industrial software solutions, and work closely with various teams to enhance operating efficiency. This position offers exciting projects, growth opportunities, and the chance to make a significant impact on our company and its customers.

This is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers professionally while under pressure during process startups and troubleshooting issues.

Specific Responsibilities

System Maintenance: Execute routine maintenance tasks, updates, and patches on OT systems to uphold peak performance and security. Complete assessments of these systems to identify areas of improvement and ensure systems operate to standard.

Technical Support: Provide adept technical assistance and troubleshooting for OT systems, including hardware, software, networks, and industrial equipment.

System Integration: Assist in the integration of new OT systems, applications, and technologies into existing infrastructure, ensuring compatibility and secure operation.

Network Administration: Oversee and monitor OT networks, including LAN, WAN, and industrial networks, to guarantee stability, reliability, and security.

Install and Maintain OT Networking and Cybersecurity Solutions: Install OT networks, cybersecurity hardware and software packages along with routine maintenance.

Install and Maintain Industrial Software Solutions: Install industrial software for reliability, historians, middleware, and reporting, enabling plant-floor data to connect to on-premises and cloud-based solutions.

Asset Management: Maintain an inventory of OT assets, including hardware, software licenses, and industrial equipment, with proper documentation and tracking.

ISA 62443 and NIST Based Assessments: Conduct in-depth assessments and vulnerability analyses of OT infrastructure, identify weaknesses, and prioritize mitigations.

Documentation: Develop and maintain documentation, procedures, and technical manuals related to OT systems, configurations, and processes.

Travel: Approximately 75% on-site at customer facilities (within driving distance of office) and 25-50% overnight travel for multi-day engagements.

Required Competencies

Experience (0-2 years) in OT technician or engineering roles, such as process automation, system integration, or process control.

Familiar with OT software and hardware solutions.

Familiar with OT systems, protocols, architectures, and technologies, including industrial control systems (SCADA, PLC, DCS).

Ability to respond to Emergency Service Requests as Needed

Knowledge of Industrial Safety Practices and PPE

Be a United States Citizen with a valid driver’s license.

Required Education And Experience

B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree.

Preferred Experience/Competencies

Experience with OT systems such as control systems, PLC, DCS, Historians, SCADA, etc.

Knowledge of Secure Network Architectures for critical infrastructure environments

Experience with networking and cybersecurity hardware/software packages including:

Networking, Switches, and Firewalls

Vulnerability Monitoring/Asset Management

Endpoint Security, Whitelisting, SIEM

Backup & Recovery

Virtualization

System Administration Capabilities

Data Integration & Data Historians

Install and Troubleshoot Microsoft Operating Systems

Troubleshoot Computer Related Issues

Experience with industrial software packages including:

Plant Wireless Solutions

Vibration Monitoring

Asset Management Systems

Plant Historian Systems

Data Lakes

OPC UA Middleware

Relevant certifications such as CompTIA Security+, CCNA, ISA CAP, etc. are highly desirable.

OT Cybersecurity Assessment and Cybersecurity Program implementation and planning

Physical Requirements

Standing

Walking

Sitting

Kneeling

Reaching Overhead

Climbing

Pushing and Pulling

Lifting - 50 pounds

Using a Computer

Using a Telephone

Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. You are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and will not affect consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA)

, if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.

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