City of San Antonio
Placement Coordinator (Animal Program Coordinator)
City of San Antonio, San Antonio, Texas, United States, 78208
Job Summary
Under general supervision, the animal shelter live release program manager is responsible for the day‑to‑day operations of assigned animal shelter programs and services. The role enforces processes and policies, monitors and reports results to meet performance measures, and may exercise functional supervision over assigned staff.
Work Location Work location may rotate between Animal Care Services Main Campus at 4710 State Highway 151, San Antonio, TX 78227, and satellite city‑run facilities in various locations within city limits.
Work Hours Rotating 8‑hour shifts from 8:15 a.m. to 7:15 p.m., Monday‑Sunday. Overtime, weekend, and holiday availability required.
Essential Job Functions
Provides animal‑care related information to citizens about various animal shelter programs and services.
Advises and responds to complex inquiries regarding services, ordinances, and procedures related to assigned animal shelter programs.
Works within the guidelines and procedures of the assigned animal shelter program.
Communicates with customers in person and receives and responds to customer inquiries via email, fax, phone, or social‑media platforms.
Meets customer needs efficiently, accurately, and within program guidelines.
Assists customers seeking various services at ACS and directs them to the appropriate department or facility.
Transports pets to and from various on‑ and off‑site locations.
Provides safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment, and promotion events.
Coordinates with other agencies in activities related to the designated program.
Accurately maintains all required records in the shelter's database.
Cleans kennels and the surrounding area as needed to ensure a clean and sanitary environment for pets and people.
Assists in monitoring the medical/behavioral status of animals and performs health‑care activities related to the assigned animal shelter program.
May be required to perform cashiering duties related to Animal Care Services.
Performs routine administrative duties.
Performs related duties and fulfills responsibilities as required.
Job Requirements
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Two (2) years of animal handling experience.
Two (2) years of customer service experience.
Valid Class ‘C’ Texas driver’s license.
Background check with satisfactory results to the City of San Antonio and successful completion of City of San Antonio’s Cash‑Handling Certification Training.
Preferred Qualifications
Bilingual (English/Spanish).
Applicant Information
Applicants may substitute two years of related full‑time experience for one year of higher education, or one year of related higher education for two years of experience to meet minimum requirements.
Applicants must receive satisfactory results from pre‑employment drug testing and background checks; additional physical, motor‑vehicle record, or other evaluations may be required.
Military service may be considered; attach DD214 to the application.
Official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing; unofficial documents may be attached to the application for consideration.
Knowledge, Skills, and Abilities
Knowledge of basic animal‑care procedures.
Knowledge of basic veterinary‑technician skills, including administration of vaccines and micro‑chipping.
Knowledge of good customer‑relations practices.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Ability to quickly recognize and interpret animal signaling.
Ability to establish and maintain effective and cooperative working relations.
Ability to interpret laws and regulations pertaining to animal control.
Ability to recognize symptoms of common animal diseases and to lift and handle cats, dogs, and large breeds.
Ability to prepare and organize statistical records.
Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling.
Ability to clearly explain animal‑service policies to the public and exercise tact and good judgment in interactions.
Ability to work with frequent interruptions and changes in priorities.
Ability to communicate clearly and effectively.
Ability to coach, train, and provide technical assistance to others.
Ability to perform all physical requirements of the position, with or without accommodations.
Benefits Information City of San Antonio offers a competitive compensation and benefit package that includes health‑care benefits for active and retired employees, paid disability benefits, paid life insurance, and automatic participation in a pension program that is matched two‑to‑one.
EEO Statement The City of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. The City does not discriminate on the basis of race, religion, sex, age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply for available positions.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department at 210‑207‑8705 or 210‑207‑2285 for accommodations.
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Work Location Work location may rotate between Animal Care Services Main Campus at 4710 State Highway 151, San Antonio, TX 78227, and satellite city‑run facilities in various locations within city limits.
Work Hours Rotating 8‑hour shifts from 8:15 a.m. to 7:15 p.m., Monday‑Sunday. Overtime, weekend, and holiday availability required.
Essential Job Functions
Provides animal‑care related information to citizens about various animal shelter programs and services.
Advises and responds to complex inquiries regarding services, ordinances, and procedures related to assigned animal shelter programs.
Works within the guidelines and procedures of the assigned animal shelter program.
Communicates with customers in person and receives and responds to customer inquiries via email, fax, phone, or social‑media platforms.
Meets customer needs efficiently, accurately, and within program guidelines.
Assists customers seeking various services at ACS and directs them to the appropriate department or facility.
Transports pets to and from various on‑ and off‑site locations.
Provides safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment, and promotion events.
Coordinates with other agencies in activities related to the designated program.
Accurately maintains all required records in the shelter's database.
Cleans kennels and the surrounding area as needed to ensure a clean and sanitary environment for pets and people.
Assists in monitoring the medical/behavioral status of animals and performs health‑care activities related to the assigned animal shelter program.
May be required to perform cashiering duties related to Animal Care Services.
Performs routine administrative duties.
Performs related duties and fulfills responsibilities as required.
Job Requirements
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Two (2) years of animal handling experience.
Two (2) years of customer service experience.
Valid Class ‘C’ Texas driver’s license.
Background check with satisfactory results to the City of San Antonio and successful completion of City of San Antonio’s Cash‑Handling Certification Training.
Preferred Qualifications
Bilingual (English/Spanish).
Applicant Information
Applicants may substitute two years of related full‑time experience for one year of higher education, or one year of related higher education for two years of experience to meet minimum requirements.
Applicants must receive satisfactory results from pre‑employment drug testing and background checks; additional physical, motor‑vehicle record, or other evaluations may be required.
Military service may be considered; attach DD214 to the application.
Official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing; unofficial documents may be attached to the application for consideration.
Knowledge, Skills, and Abilities
Knowledge of basic animal‑care procedures.
Knowledge of basic veterinary‑technician skills, including administration of vaccines and micro‑chipping.
Knowledge of good customer‑relations practices.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Ability to quickly recognize and interpret animal signaling.
Ability to establish and maintain effective and cooperative working relations.
Ability to interpret laws and regulations pertaining to animal control.
Ability to recognize symptoms of common animal diseases and to lift and handle cats, dogs, and large breeds.
Ability to prepare and organize statistical records.
Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling.
Ability to clearly explain animal‑service policies to the public and exercise tact and good judgment in interactions.
Ability to work with frequent interruptions and changes in priorities.
Ability to communicate clearly and effectively.
Ability to coach, train, and provide technical assistance to others.
Ability to perform all physical requirements of the position, with or without accommodations.
Benefits Information City of San Antonio offers a competitive compensation and benefit package that includes health‑care benefits for active and retired employees, paid disability benefits, paid life insurance, and automatic participation in a pension program that is matched two‑to‑one.
EEO Statement The City of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. The City does not discriminate on the basis of race, religion, sex, age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply for available positions.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department at 210‑207‑8705 or 210‑207‑2285 for accommodations.
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