City of Laurel, MD
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Communications Specialist Trainee
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City of Laurel, MD .
SUMMARY This is an entry‑level position involved in radio dispatching operating City communication instruments and coordinating the City's emergency communications system. The duties also include clerical work to support this function. Assignments are performed according to established policies and procedures under the supervision of an administrative superior or the officer in charge of the shift. Individuals in this position are automatically promoted to Communications Specialist I after one year of satisfactory performance with no pending discipline and no serious disciplinary actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors radio transmissions including maintaining contact with staff on patrol, providing assistance by contacting area police jurisdictions, fire, and other public safety agencies and units; gathers accurate information needed to assist callers and answer and forward administrative calls; conserves the knowledge of location and availability of all field units including maintaining a log of radio traffic, recording prison transports, and assigning case numbers; recording warrant service information, noting abnormal occurrences, and recording requests for additional assistance; retrieves information and criminal records from NCIC/MILES; obtains case numbers for civil and warrant arrests; keeps the supervisor and designated others accurately informed concerning work progress; attends meetings, conferences, workshops, and training sessions; maintains incident reports of complaints; origins a variety of reports related to activities of the department; responds to citizens' questions and comments in a courteous and timely manner; communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities; willingly and cooperatively accepts other related duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES None.
MINIMUM QUALIFICATIONS
Minimum age: 18 years.
Education and/or experience: Diploma from an accredited high school (or a GED), plus one year of related experience in clerical, administrative, or dispatching duties, or any equivalent combination of education and experience that meets the requirements of the duties and responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS Completion of the National Incident Management System (NIMS) command courses required by the City Office of Emergency Management within six (6) months of employment with the City.
COMPUTER SKILLS
Ability to operate a computer terminal or personal computer; use typical word processing software such as Microsoft Word.
Ability to learn and apply other office software and automated office procedures.
Typing speed of 25 words per minute and produce work that meets departmental formatting requirements.
Understand and properly use Computer Automated Dispatch Information Systems and Crime Management Systems (CADIS/CMS), NCIC/MILES, MVA, and CJIS computer systems.
OTHER REQUIREMENTS
Must pass a written exam and an oral interview.
Must undergo an extensive background investigation.
Must have a satisfactory result on a physical examination and a psychological evaluation.
Must have reliable transportation to work.
Must be able to pass a pre‑employment drug screen and a criminal background check.
The City of Laurel is an Equal Opportunity Employer.
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Communications Specialist Trainee
role at
City of Laurel, MD .
SUMMARY This is an entry‑level position involved in radio dispatching operating City communication instruments and coordinating the City's emergency communications system. The duties also include clerical work to support this function. Assignments are performed according to established policies and procedures under the supervision of an administrative superior or the officer in charge of the shift. Individuals in this position are automatically promoted to Communications Specialist I after one year of satisfactory performance with no pending discipline and no serious disciplinary actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors radio transmissions including maintaining contact with staff on patrol, providing assistance by contacting area police jurisdictions, fire, and other public safety agencies and units; gathers accurate information needed to assist callers and answer and forward administrative calls; conserves the knowledge of location and availability of all field units including maintaining a log of radio traffic, recording prison transports, and assigning case numbers; recording warrant service information, noting abnormal occurrences, and recording requests for additional assistance; retrieves information and criminal records from NCIC/MILES; obtains case numbers for civil and warrant arrests; keeps the supervisor and designated others accurately informed concerning work progress; attends meetings, conferences, workshops, and training sessions; maintains incident reports of complaints; origins a variety of reports related to activities of the department; responds to citizens' questions and comments in a courteous and timely manner; communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities; willingly and cooperatively accepts other related duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES None.
MINIMUM QUALIFICATIONS
Minimum age: 18 years.
Education and/or experience: Diploma from an accredited high school (or a GED), plus one year of related experience in clerical, administrative, or dispatching duties, or any equivalent combination of education and experience that meets the requirements of the duties and responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS Completion of the National Incident Management System (NIMS) command courses required by the City Office of Emergency Management within six (6) months of employment with the City.
COMPUTER SKILLS
Ability to operate a computer terminal or personal computer; use typical word processing software such as Microsoft Word.
Ability to learn and apply other office software and automated office procedures.
Typing speed of 25 words per minute and produce work that meets departmental formatting requirements.
Understand and properly use Computer Automated Dispatch Information Systems and Crime Management Systems (CADIS/CMS), NCIC/MILES, MVA, and CJIS computer systems.
OTHER REQUIREMENTS
Must pass a written exam and an oral interview.
Must undergo an extensive background investigation.
Must have a satisfactory result on a physical examination and a psychological evaluation.
Must have reliable transportation to work.
Must be able to pass a pre‑employment drug screen and a criminal background check.
The City of Laurel is an Equal Opportunity Employer.
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