National Association of County and City Health Officials
Event Sales and Services Specialist
National Association of County and City Health Officials, Washington, District of Columbia, us, 20022
NACCHO’s vision is health, equity, and security for all people in their communities through public health policies and services. NACCHO’s mission is to be a leader, partner, catalyst, and voice for local health departments in order to ensure the conditions that promote health and equity, combat disease, and improve the quality and length of all lives.
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Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's over 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.
We are interested in growing our team with passionate, committed, and innovative individuals. The
Events Sales and Services Specialist
willjoin NACCHO at a time of dynamic growth. This position is important in the Membership and Meetings Department. POSITION SUMMARY:
The Event Sales and Services Specialist contribute to the advancement of local public health practice by performing a range of responsibilities related to NACCHO’s meetings functions and advertising/marketing opportunities. This position provides logistical and organizational support to NACCHO’s meetings and advertising/marketing team. The Event Sales and Services Specialist is responsible for the management of activity requiring system coordination and extensive interaction with people, including internal employees and external stakeholders. This position reports directly to the Manager, Event Sales and Services. The Event Sales and Services Specialist is directly responsible for coordinating key logistics and managing deliverables as part of exhibit applications and sponsorship commitment forms received from organizations who wish to participate as an exhibitor or sponsor at NACCHO’s flagship annual hybrid conferences: the Preparedness Summit and NACCHO360. The position works collaboratively across the Finance, IT, MARCOM and Membership and Meetings teams to ensure the effective fulfillment and tracking of agreements and payment of invoices. Additionally, this position will also include oversight of processes and procedures to ensure efficient, responsive, and cost-effective management of NACCHO’s annual conferences, and small meetings; sponsorships and exhibits; contracting, invoicing and payments. Other key functions for this position include working directly with the Manager, Event Sales and Services to support deliverables of advertising placements sold in the Membership Weekly Newsletter, other NACCHO e-publications, on the website, and social media coordination and logistics. The Event Sales and Services Specialist will prepare and distribute reports on advertising performance, including key metrics, engagement statistics, and ROI analysis to assess results and support future planning. This position requires initiative, teamwork and solid organization and technical skills. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the use of discretion and independent judgment. The Event Sales and Services Specialist will collaborate with NACCHO staff and members to centralize, streamline, and improve NACCHO’s meetings activities and ensure superior service to partners, sponsors, and exhibitors. COMPETENCIES AND EXPECTATIONS: Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Think carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Effectively transfer thoughts and express ideas orally or verbally in individual or group situations. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a member's need effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively. Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services. Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Provides guidance and technical assistance through communications, project planning and coordination, and targeted marketing. Independently develops, prepares, and disseminates reports. Works collaboratively with others to support technical assistance activities. Represents NACCHO at external conferences and meetings with stakeholders. Act as liaison with staff as needed in specialization area. Track and analyze policies and best practices. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. POSITION SPECIFIC DUTIES: Exhibits & Sponsorships Serve as the primary liaison for all exhibitor and sponsor communications post-contract, including confirmation letters, invoices, exhibitor manuals, event newsletters, and timely updates. Maintain accurate exhibitor, sponsor, and prospect database records in NetForum. Coordinate sponsorship and exhibit sales platforms in collaboration with the Manager, Exhibits, Sponsorship, and Advertising; external vendors (decorators, exhibitor portal providers); and contracted meeting staff. Work with general contractors to collect required exhibitor forms and ensure the online exhibitor service manual and portal are accurate, current, and accessible. Manage all incoming and outgoing communications with new and existing NACCHO exhibitors, establishing and maintaining effective customer service protocols. Oversee and coordinate the proofing of exhibitor applications, the mobile app, and the Exhibitor Checklist to ensure exhibitors complete all required steps for successful participation. Support revenue growth by ensuring timely submission of invoices and assisting with payment collection. Maintain and update the exhibitor contact list, including company names and key contacts. Build and sustain positive relationships with members and attendees by identifying needs, providing solutions, and recognizing opportunities. Contribute timely and relevant content for the monthly Exhibitor Update newsletter. Collaborate with Meetings Team to develop and distribute media that prepare exhibitors for the conferences. Serve as a liaison with Contracts, Finance, IT, and other NACCHO program staff to ensure exhibitor- and sponsor related inquiries are addressed promptly. Manage department email boxes as it pertains to exhibitors, sponsors, or advertisers. Assist with registration processes for NACCHO’s annual conferences and other assigned projects. Travel to NACCHO events, as needed, to support on-site operations and booth sales for future trade shows. Perform other duties, as assigned. Serve as the main point of contact for all advertising inquiries, with timely replies, proposals, and confirmations. Coordinate the production and placement of digital and print advertising across NACCHO platforms, including NACCHO membership newsletters, e-publications, websites, mobile apps, and event materials. Maintain accurate advertising sales records and client information in NetForum (or designated CRM system). Develop advertising schedules, track deadlines, and ensure materials are received, proofed, and delivered on time. Collaborate with internal teams (MARCOM, Finance, IT, and program staff) to ensure advertising content is aligned with organizational standards and delivered as contracted. Generate invoices, track payments, and assist with follow-up to ensure timely collection of advertising revenue. Provide regular updates to advertisers regarding campaign performance, deadlines, and upcoming opportunities. Support the development of media kits, sales collateral, and promotional materials for advertising opportunities. Assist in identifying new advertising prospects and revenue opportunities. Support onsite advertising activations and placements at NACCHO events, as needed. Perform other duties, as assigned. EDUCATION/EXPERIENCE/SKILLS: Bachelor's degree in relevant professional field with a minimum of 2-5 years of relevant experience and/or advanced technical training; or equivalent combination of education and experience, including a relevant certification. An advanced degree may be substituted for work experience. On occasion, extensive practical experience may be substituted for formal education, particularly if the technical specialty is unusually complex or when long experience has a greater value to the organization than conceptual understanding. Master’s degree in a relevant field is preferred. Experience working in an association environment preferred. Knowledge of office practices, procedures and equipment. Understanding professional association issues and practices, including the contracting process, meeting planning, billing, and payment collection. Experience with database support as well as CRM data management and collection. Preferred: Experience working with NetForum, SharePoint, MapYourShow, and Higher Logic. Requires knowledge of advertising timelines, scheduling, and common industry terminology. Abilities Ability to balance and effectively accomplish multiple priorities within established time frames. Ability to work well under pressure. Ability to work independently as necessary to achieve high performance in position. Ability to work effectively within a team. Ability to take initiative. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use various project management tools such as Smartsheet. Spreadsheet and word processing software experience required. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to speak effectively before groups of customers or employees of the organization Ability to draft routine reports and correspondence Skills Strong writing, proofreading, and editing skills. Strong written and oral communication skills. Intermediate level computer skills with Microsoft Office, including Word, Excel, and PowerPoint. Strong organizational and customer service skills. Strong interpersonal skills. Extremely detail-oriented; highest degree of accuracy in all activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT: The noise level in the work environment usually is moderate. Salary Range: $64,493 - $70,675
SELECTION PROCESS: The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date. We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, one writing sample to:
PN – 77 Events Sales and Service Specialist NACCHO offers generous benefits package such as: 15 days of paid vacation & 13 days of sick leave and other types of leave Hybrid Remote Work Available NACCHO is a qualified employer under the Public Service Loan Forgiveness program. At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.
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Events Sales and Services Specialist
willjoin NACCHO at a time of dynamic growth. This position is important in the Membership and Meetings Department. POSITION SUMMARY:
The Event Sales and Services Specialist contribute to the advancement of local public health practice by performing a range of responsibilities related to NACCHO’s meetings functions and advertising/marketing opportunities. This position provides logistical and organizational support to NACCHO’s meetings and advertising/marketing team. The Event Sales and Services Specialist is responsible for the management of activity requiring system coordination and extensive interaction with people, including internal employees and external stakeholders. This position reports directly to the Manager, Event Sales and Services. The Event Sales and Services Specialist is directly responsible for coordinating key logistics and managing deliverables as part of exhibit applications and sponsorship commitment forms received from organizations who wish to participate as an exhibitor or sponsor at NACCHO’s flagship annual hybrid conferences: the Preparedness Summit and NACCHO360. The position works collaboratively across the Finance, IT, MARCOM and Membership and Meetings teams to ensure the effective fulfillment and tracking of agreements and payment of invoices. Additionally, this position will also include oversight of processes and procedures to ensure efficient, responsive, and cost-effective management of NACCHO’s annual conferences, and small meetings; sponsorships and exhibits; contracting, invoicing and payments. Other key functions for this position include working directly with the Manager, Event Sales and Services to support deliverables of advertising placements sold in the Membership Weekly Newsletter, other NACCHO e-publications, on the website, and social media coordination and logistics. The Event Sales and Services Specialist will prepare and distribute reports on advertising performance, including key metrics, engagement statistics, and ROI analysis to assess results and support future planning. This position requires initiative, teamwork and solid organization and technical skills. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the use of discretion and independent judgment. The Event Sales and Services Specialist will collaborate with NACCHO staff and members to centralize, streamline, and improve NACCHO’s meetings activities and ensure superior service to partners, sponsors, and exhibitors. COMPETENCIES AND EXPECTATIONS: Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Think carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Effectively transfer thoughts and express ideas orally or verbally in individual or group situations. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a member's need effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively. Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services. Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Provides guidance and technical assistance through communications, project planning and coordination, and targeted marketing. Independently develops, prepares, and disseminates reports. Works collaboratively with others to support technical assistance activities. Represents NACCHO at external conferences and meetings with stakeholders. Act as liaison with staff as needed in specialization area. Track and analyze policies and best practices. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. POSITION SPECIFIC DUTIES: Exhibits & Sponsorships Serve as the primary liaison for all exhibitor and sponsor communications post-contract, including confirmation letters, invoices, exhibitor manuals, event newsletters, and timely updates. Maintain accurate exhibitor, sponsor, and prospect database records in NetForum. Coordinate sponsorship and exhibit sales platforms in collaboration with the Manager, Exhibits, Sponsorship, and Advertising; external vendors (decorators, exhibitor portal providers); and contracted meeting staff. Work with general contractors to collect required exhibitor forms and ensure the online exhibitor service manual and portal are accurate, current, and accessible. Manage all incoming and outgoing communications with new and existing NACCHO exhibitors, establishing and maintaining effective customer service protocols. Oversee and coordinate the proofing of exhibitor applications, the mobile app, and the Exhibitor Checklist to ensure exhibitors complete all required steps for successful participation. Support revenue growth by ensuring timely submission of invoices and assisting with payment collection. Maintain and update the exhibitor contact list, including company names and key contacts. Build and sustain positive relationships with members and attendees by identifying needs, providing solutions, and recognizing opportunities. Contribute timely and relevant content for the monthly Exhibitor Update newsletter. Collaborate with Meetings Team to develop and distribute media that prepare exhibitors for the conferences. Serve as a liaison with Contracts, Finance, IT, and other NACCHO program staff to ensure exhibitor- and sponsor related inquiries are addressed promptly. Manage department email boxes as it pertains to exhibitors, sponsors, or advertisers. Assist with registration processes for NACCHO’s annual conferences and other assigned projects. Travel to NACCHO events, as needed, to support on-site operations and booth sales for future trade shows. Perform other duties, as assigned. Serve as the main point of contact for all advertising inquiries, with timely replies, proposals, and confirmations. Coordinate the production and placement of digital and print advertising across NACCHO platforms, including NACCHO membership newsletters, e-publications, websites, mobile apps, and event materials. Maintain accurate advertising sales records and client information in NetForum (or designated CRM system). Develop advertising schedules, track deadlines, and ensure materials are received, proofed, and delivered on time. Collaborate with internal teams (MARCOM, Finance, IT, and program staff) to ensure advertising content is aligned with organizational standards and delivered as contracted. Generate invoices, track payments, and assist with follow-up to ensure timely collection of advertising revenue. Provide regular updates to advertisers regarding campaign performance, deadlines, and upcoming opportunities. Support the development of media kits, sales collateral, and promotional materials for advertising opportunities. Assist in identifying new advertising prospects and revenue opportunities. Support onsite advertising activations and placements at NACCHO events, as needed. Perform other duties, as assigned. EDUCATION/EXPERIENCE/SKILLS: Bachelor's degree in relevant professional field with a minimum of 2-5 years of relevant experience and/or advanced technical training; or equivalent combination of education and experience, including a relevant certification. An advanced degree may be substituted for work experience. On occasion, extensive practical experience may be substituted for formal education, particularly if the technical specialty is unusually complex or when long experience has a greater value to the organization than conceptual understanding. Master’s degree in a relevant field is preferred. Experience working in an association environment preferred. Knowledge of office practices, procedures and equipment. Understanding professional association issues and practices, including the contracting process, meeting planning, billing, and payment collection. Experience with database support as well as CRM data management and collection. Preferred: Experience working with NetForum, SharePoint, MapYourShow, and Higher Logic. Requires knowledge of advertising timelines, scheduling, and common industry terminology. Abilities Ability to balance and effectively accomplish multiple priorities within established time frames. Ability to work well under pressure. Ability to work independently as necessary to achieve high performance in position. Ability to work effectively within a team. Ability to take initiative. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use various project management tools such as Smartsheet. Spreadsheet and word processing software experience required. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to speak effectively before groups of customers or employees of the organization Ability to draft routine reports and correspondence Skills Strong writing, proofreading, and editing skills. Strong written and oral communication skills. Intermediate level computer skills with Microsoft Office, including Word, Excel, and PowerPoint. Strong organizational and customer service skills. Strong interpersonal skills. Extremely detail-oriented; highest degree of accuracy in all activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: Occasionally required to sit. Occasionally required to walk. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT: The noise level in the work environment usually is moderate. Salary Range: $64,493 - $70,675
SELECTION PROCESS: The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date. We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, one writing sample to:
PN – 77 Events Sales and Service Specialist NACCHO offers generous benefits package such as: 15 days of paid vacation & 13 days of sick leave and other types of leave Hybrid Remote Work Available NACCHO is a qualified employer under the Public Service Loan Forgiveness program. At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.
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