Meta
Integrity Operations Manager, Organic Content
Meta, Washington, District of Columbia, us, 20022
Summary:
The Harmful Content Operations team within Integrity Operations strives to create safe platforms that make it impossible for dangerous organizations and individuals to operate, disrupt and prevent real world harm through connecting people in need with the resources and people who can help them best in cases of Suicide, Self injury and Eating Disorders and provide safe and interactive shared experiences in real-time to creators and audiences by creating scalable and efficient integrity solutions across all live video products.This leadership role supports the real time integrity and critical credible harms prevention section of the Harmful Content team. Required Skills:
Integrity Operations Manager, Organic Content Responsibilities: Provide mentorship, guidance and career development to members of your team, including managers and/or individual contributors
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflow and introduce new workflows to improve efficiency
Understand top safety abuse concerns, quality, or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
Develop and maintain partnerships with global cross-functional teams including Operations, Policy, Product, and Legal to problem solve and develop solutions
Directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones
Regularly communicate and interface with leadership and global executives in crisis management situations
Actively engage as a member of a Global Operations global leadership team for cross-cutting operational and people initiatives
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
Minimum Qualifications:
BA/BS degree
8+ years of experience working in large-scale operations, domains such as online operations, informational systems, analytics, product, risk management, or management consulting
2+ years of people management experience with proven track record of attracting, scaling, and developing teams
Demonstrated experience influencing across functional boundaries and/or globally, and experience communicating and influencing across a variety of audiences
Analytical and problem-solving experience
Preferred Qualifications:
3+ years experience in the Trust & Safety space
Experience managing managers and/or individual contributors
Experience working with highly sensitive graphic content
Public Compensation: $116,000/year to $168,000/year + bonus + equity + benefits Industry:
Internet Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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The Harmful Content Operations team within Integrity Operations strives to create safe platforms that make it impossible for dangerous organizations and individuals to operate, disrupt and prevent real world harm through connecting people in need with the resources and people who can help them best in cases of Suicide, Self injury and Eating Disorders and provide safe and interactive shared experiences in real-time to creators and audiences by creating scalable and efficient integrity solutions across all live video products.This leadership role supports the real time integrity and critical credible harms prevention section of the Harmful Content team. Required Skills:
Integrity Operations Manager, Organic Content Responsibilities: Provide mentorship, guidance and career development to members of your team, including managers and/or individual contributors
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflow and introduce new workflows to improve efficiency
Understand top safety abuse concerns, quality, or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
Develop and maintain partnerships with global cross-functional teams including Operations, Policy, Product, and Legal to problem solve and develop solutions
Directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones
Regularly communicate and interface with leadership and global executives in crisis management situations
Actively engage as a member of a Global Operations global leadership team for cross-cutting operational and people initiatives
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
Minimum Qualifications:
BA/BS degree
8+ years of experience working in large-scale operations, domains such as online operations, informational systems, analytics, product, risk management, or management consulting
2+ years of people management experience with proven track record of attracting, scaling, and developing teams
Demonstrated experience influencing across functional boundaries and/or globally, and experience communicating and influencing across a variety of audiences
Analytical and problem-solving experience
Preferred Qualifications:
3+ years experience in the Trust & Safety space
Experience managing managers and/or individual contributors
Experience working with highly sensitive graphic content
Public Compensation: $116,000/year to $168,000/year + bonus + equity + benefits Industry:
Internet Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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