AXA XL
Head of Wholesale Claims – Americas
Locations:
Chicago, Exton, Hartford, NYC, Boston
As the Head of Wholesale Claims – Americas, you will play a critical role in leading the team and managing AXA XL’s claims for the Wholesale (Programs, Excess & Surplus) property & casualty books of business. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues, Underwriting and Actuarial to design and implement our strategy on claims activities.
What You’ll Be Doing
Support and drive a key growth initiative within the Americas region by developing scalable claims strategies that promote market expansion and customer satisfaction.
Develop and establish the Wholesale Claims strategy, aligning it with overarching business objectives to drive competitive advantage and operational excellence.
Set clear, measurable team goals and performance benchmarks, fostering a high‑performance culture focused on continuous improvement, accountability, and achievement of strategic targets.
Act as a liaison with business partners, policy holders, and producers to help develop and grow our Wholesale business.
Share expertise in all lines of business that Wholesale distributes including auto liability, inland marine, property, general liability, financial lines (including cyber/professional), excess and umbrella coverages.
Apply expertise to Third Party Administrator(s) to assure appropriate staffing, technical handling, data transmission and all activities relating to oversight.
Help manage colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Wholesale claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Manage claims audits and ensure compliance with governance standards across claims relating to Wholesale.
Drive analytics and data development through identification and reporting on claims metrics and trends.
Collaborate with underwriting and actuarial teams to discuss claims trends, claim issues and lessons learned; review of policy/endorsement language.
Assist Underwriting and Product Distribution colleagues with marketing, business development and cross‑sell activities.
Participate in select industry conferences to help promote the company’s Wholesale capabilities.
Partner and collaborate with practice leaders and Claims Legal in the managing and resolution of complex claim files.
Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.
Resolve claim disputes/disagreements with policyholders and producers in a mutually satisfactory manner while maintaining positive business relationships.
Partner with other claim managers to facilitate internal plans and strategies.
Identify strategic and tactical needs that can be solved through technology, process improvements, or training.
Collaborate with Vendor Managers to identify trends and ensure the company Procurement Process is followed.
Maintain close supervision of vendor management and expense control within the unit.
Focus on each team member’s individual performance, development, and success.
What You Will Bring Required Skills and Abilities
Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
Possesses effective analytical skills and sound judgment. Takes initiative and can self‑direct.
Ability to travel – there is an estimate of 25% travel.
Excellent understanding of Programs as well as Excess & Surplus business.
Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
Comprehensive knowledge of multi‑state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills: ability to coach, develop, set expectations, evaluate and hold people accountable for performance. Serves as a role model – setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
Excellent communication skills – verbal and written – as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast‑paced environment and efficiently juggle numerous concurrent responsibilities.
Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
Education: Undergraduate degree required; possession of applicable state adjuster licenses required. Insurance designation(s) (CPCU, AIC, ARM) preferred.
Who We Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, we empower delivery of top client service across all our lines of business – property, casualty, professional, financial lines and specialty.
What We Offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 chapters around the globe.
Robust support for Flexible Working Arrangements.
Enhanced family‑friendly leave benefits.
Named to the Diversity Best Practices Index.
Signatory to the UK Women in Finance Charter.
Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
Legal and Compensation Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
The U.S. base salary range for this position is USD $235,000 - $250,000.
Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
Equal Opportunity Employer AXA XL is an Equal Opportunity Employer.
#J-18808-Ljbffr
Chicago, Exton, Hartford, NYC, Boston
As the Head of Wholesale Claims – Americas, you will play a critical role in leading the team and managing AXA XL’s claims for the Wholesale (Programs, Excess & Surplus) property & casualty books of business. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues, Underwriting and Actuarial to design and implement our strategy on claims activities.
What You’ll Be Doing
Support and drive a key growth initiative within the Americas region by developing scalable claims strategies that promote market expansion and customer satisfaction.
Develop and establish the Wholesale Claims strategy, aligning it with overarching business objectives to drive competitive advantage and operational excellence.
Set clear, measurable team goals and performance benchmarks, fostering a high‑performance culture focused on continuous improvement, accountability, and achievement of strategic targets.
Act as a liaison with business partners, policy holders, and producers to help develop and grow our Wholesale business.
Share expertise in all lines of business that Wholesale distributes including auto liability, inland marine, property, general liability, financial lines (including cyber/professional), excess and umbrella coverages.
Apply expertise to Third Party Administrator(s) to assure appropriate staffing, technical handling, data transmission and all activities relating to oversight.
Help manage colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Wholesale claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Manage claims audits and ensure compliance with governance standards across claims relating to Wholesale.
Drive analytics and data development through identification and reporting on claims metrics and trends.
Collaborate with underwriting and actuarial teams to discuss claims trends, claim issues and lessons learned; review of policy/endorsement language.
Assist Underwriting and Product Distribution colleagues with marketing, business development and cross‑sell activities.
Participate in select industry conferences to help promote the company’s Wholesale capabilities.
Partner and collaborate with practice leaders and Claims Legal in the managing and resolution of complex claim files.
Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.
Resolve claim disputes/disagreements with policyholders and producers in a mutually satisfactory manner while maintaining positive business relationships.
Partner with other claim managers to facilitate internal plans and strategies.
Identify strategic and tactical needs that can be solved through technology, process improvements, or training.
Collaborate with Vendor Managers to identify trends and ensure the company Procurement Process is followed.
Maintain close supervision of vendor management and expense control within the unit.
Focus on each team member’s individual performance, development, and success.
What You Will Bring Required Skills and Abilities
Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
Possesses effective analytical skills and sound judgment. Takes initiative and can self‑direct.
Ability to travel – there is an estimate of 25% travel.
Excellent understanding of Programs as well as Excess & Surplus business.
Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
Comprehensive knowledge of multi‑state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills: ability to coach, develop, set expectations, evaluate and hold people accountable for performance. Serves as a role model – setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
Excellent communication skills – verbal and written – as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast‑paced environment and efficiently juggle numerous concurrent responsibilities.
Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
Education: Undergraduate degree required; possession of applicable state adjuster licenses required. Insurance designation(s) (CPCU, AIC, ARM) preferred.
Who We Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, we empower delivery of top client service across all our lines of business – property, casualty, professional, financial lines and specialty.
What We Offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 chapters around the globe.
Robust support for Flexible Working Arrangements.
Enhanced family‑friendly leave benefits.
Named to the Diversity Best Practices Index.
Signatory to the UK Women in Finance Charter.
Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
Legal and Compensation Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
The U.S. base salary range for this position is USD $235,000 - $250,000.
Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
Equal Opportunity Employer AXA XL is an Equal Opportunity Employer.
#J-18808-Ljbffr