Crestline Hotels & Resorts
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Front Desk Agent
role at
Crestline Hotels & Resorts .
Pay Starting At: $20.00/hour
Overview The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling special requests for services or information in accordance with standard policies and procedures.
Potential Career Paths
Front Desk Supervisor
Front Desk Manager
Front Office Manager
Operations Manager
Assistant General Manager
General Manager
Area Vice President of Operations
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! Benefits may vary depending on location.
Seniority level Entry level
Employment type Part-time
Job function Management and Manufacturing
Industries Hospitality
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Front Desk Agent
role at
Crestline Hotels & Resorts .
Pay Starting At: $20.00/hour
Overview The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling special requests for services or information in accordance with standard policies and procedures.
Potential Career Paths
Front Desk Supervisor
Front Desk Manager
Front Office Manager
Operations Manager
Assistant General Manager
General Manager
Area Vice President of Operations
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! Benefits may vary depending on location.
Seniority level Entry level
Employment type Part-time
Job function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr