Heritage Financial Credit Union
Financial Partner/Universal Associate - Corwin Court
Heritage Financial Credit Union, Newburgh, New York, United States
Join a Purpose-Driven Team at Heritage Financial Credit Union
Heritage Financial Credit Union is a member-owned financial institution committed to helping our members achieve their financial goals and build a stronger community. We believe everyone deserves access to affordable financial services and we dedicate ourselves to providing the tools and resources our members need to realize their financial dreams. We strive to be the leading financial institution in the communities we serve, creating a culture of excellence where employees can thrive. Our values are at the heart of everything we do.
Where Integrity, Excellence, Teamwork, and Community Matter! Integrity, Excellence, Teamwork, Respect, and Community form the foundation of our operations. These guiding principles shape how we interact with members, coworkers, and the broader community.
We Believe In
Integrity: We are honest and trustworthy in all of our dealings with members, employees, and the community.
Excellence: We strive to provide our members with the best possible service.
Teamwork: We believe that we can achieve more together than we can alone.
Respect: We treat each other with dignity and respect.
Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision, and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary and a comprehensive benefits package, including a generous PTO policy.
Rate of Pay:
$20 - $23 per hour depending on experience
Position Purpose As a Financial Partner, you will promote the financial well-being of members—both existing and new—by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions. This includes guiding members toward suitable account and loan products, cross‑selling credit union services, referring members to other lines of business as needed, and handling cash and processing transactions efficiently.
Essential Functions and Responsibilities
Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union.
Engage in conversations with business members about available commercial loan products and their structures.
Identify lending opportunities through discussions with business members while opening accounts.
Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
Recommend improvements to workflows, efficiency, and quality of service.
Support and promote all HFCU initiatives for employee development, actively engaging in personal growth using available tools and resources.
Submit thorough referrals to the Commercial Loan Department.
Understand the documentation required for initiating a commercial loan application.
Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources.
Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Meet or exceed established performance goals.
Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promoting and facilitating digital enrollments and adoption for all HFCU products and services.
Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Perform account and loan intake and funding.
Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Effectively perform Lobby Engagement and First Impression Opening daily.
Ability to open and close the branch as assigned by branch management.
Requirements Education / Certification High School Diploma or equivalent required; Bachelor's degree preferred.
Licenses NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
Required Knowledge Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Experience Required 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Skills / Abilities
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs-based selling with exception product knowledge.
Microsoft Office Software.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industry: Banking
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Where Integrity, Excellence, Teamwork, and Community Matter! Integrity, Excellence, Teamwork, Respect, and Community form the foundation of our operations. These guiding principles shape how we interact with members, coworkers, and the broader community.
We Believe In
Integrity: We are honest and trustworthy in all of our dealings with members, employees, and the community.
Excellence: We strive to provide our members with the best possible service.
Teamwork: We believe that we can achieve more together than we can alone.
Respect: We treat each other with dignity and respect.
Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision, and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary and a comprehensive benefits package, including a generous PTO policy.
Rate of Pay:
$20 - $23 per hour depending on experience
Position Purpose As a Financial Partner, you will promote the financial well-being of members—both existing and new—by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions. This includes guiding members toward suitable account and loan products, cross‑selling credit union services, referring members to other lines of business as needed, and handling cash and processing transactions efficiently.
Essential Functions and Responsibilities
Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union.
Engage in conversations with business members about available commercial loan products and their structures.
Identify lending opportunities through discussions with business members while opening accounts.
Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
Recommend improvements to workflows, efficiency, and quality of service.
Support and promote all HFCU initiatives for employee development, actively engaging in personal growth using available tools and resources.
Submit thorough referrals to the Commercial Loan Department.
Understand the documentation required for initiating a commercial loan application.
Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources.
Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Meet or exceed established performance goals.
Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promoting and facilitating digital enrollments and adoption for all HFCU products and services.
Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Perform account and loan intake and funding.
Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Effectively perform Lobby Engagement and First Impression Opening daily.
Ability to open and close the branch as assigned by branch management.
Requirements Education / Certification High School Diploma or equivalent required; Bachelor's degree preferred.
Licenses NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
Required Knowledge Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Experience Required 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Skills / Abilities
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs-based selling with exception product knowledge.
Microsoft Office Software.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industry: Banking
#J-18808-Ljbffr