Saama
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Core Technical & Helpdesk Support
Endpoint Preparation: Image, configure, and deploy new MacBooks and Windows laptops for employees, ensuring all standard software and security settings are installed.
Device Maintenance: Perform routine maintenance, troubleshooting, and formatting of laptops to resolve performance issues or prepare them for reallocation.
Executive Support: Provide prompt, high-touch, "white-glove" IT support for executives and senior leadership, addressing their day-to-day technical needs with professionalism and discretion.
Helpdesk Operations: Serve as a primary point of contact for all IT support requests via tickets, email, or phone, diagnosing and resolving hardware, software, and network issues efficiently.
User Lifecycle & Asset Management
Onboarding: Manage the new hire process by creating user accounts in identity management systems (e.g., Active Directory, Azure AD, Okta), assigning appropriate permissions, and preparing their IT equipment.
Offboarding: Handle employee departures by ensuring timely deactivation of all accounts, revoking access to company systems, and coordinating the return of all company assets.
Inventory Management: Meticulously track all IT hardware, software licenses, and peripherals. Manage the logistics of shipments for remote employees and maintain an accurate asset database.
Collaboration & Security
Cross-Functional Teamwork: Collaborate with the Network team to troubleshoot user connectivity issues (VPN, Wi‑Fi) and partner with the Security team to implement endpoint security policies, investigate alerts, and ensure device compliance.
Policy Enforcement: Ensure all endpoints adhere to company security standards, including encryption, antivirus, and software patching.
Documentation: Create and maintain clear documentation for common IT procedures, troubleshooting steps, and system configurations.
Mobile Device Management (MDM)
Mobile Support: Provide comprehensive support for corporate and personal (BYOD) mobile phones and tablets (iOS & Android), including setup, configuration, and troubleshooting.
MDM Administration: Utilize MDM tools (e.g., Jamf, Kandji, Microsoft Intune) to enroll, secure, and manage the fleet of MacBooks and mobile devices, deploying applications and enforcing security policies remotely.
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Core Technical & Helpdesk Support
Endpoint Preparation: Image, configure, and deploy new MacBooks and Windows laptops for employees, ensuring all standard software and security settings are installed.
Device Maintenance: Perform routine maintenance, troubleshooting, and formatting of laptops to resolve performance issues or prepare them for reallocation.
Executive Support: Provide prompt, high-touch, "white-glove" IT support for executives and senior leadership, addressing their day-to-day technical needs with professionalism and discretion.
Helpdesk Operations: Serve as a primary point of contact for all IT support requests via tickets, email, or phone, diagnosing and resolving hardware, software, and network issues efficiently.
User Lifecycle & Asset Management
Onboarding: Manage the new hire process by creating user accounts in identity management systems (e.g., Active Directory, Azure AD, Okta), assigning appropriate permissions, and preparing their IT equipment.
Offboarding: Handle employee departures by ensuring timely deactivation of all accounts, revoking access to company systems, and coordinating the return of all company assets.
Inventory Management: Meticulously track all IT hardware, software licenses, and peripherals. Manage the logistics of shipments for remote employees and maintain an accurate asset database.
Collaboration & Security
Cross-Functional Teamwork: Collaborate with the Network team to troubleshoot user connectivity issues (VPN, Wi‑Fi) and partner with the Security team to implement endpoint security policies, investigate alerts, and ensure device compliance.
Policy Enforcement: Ensure all endpoints adhere to company security standards, including encryption, antivirus, and software patching.
Documentation: Create and maintain clear documentation for common IT procedures, troubleshooting steps, and system configurations.
Mobile Device Management (MDM)
Mobile Support: Provide comprehensive support for corporate and personal (BYOD) mobile phones and tablets (iOS & Android), including setup, configuration, and troubleshooting.
MDM Administration: Utilize MDM tools (e.g., Jamf, Kandji, Microsoft Intune) to enroll, secure, and manage the fleet of MacBooks and mobile devices, deploying applications and enforcing security policies remotely.
Get notified about new Help Desk Support Engineer jobs in Campbell, CA.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr