NYS Office of Information Technology Services
Information Technology Specialist 3, Workplace Services, 10139
NYS Office of Information Technology Services, Albany, New York, United States
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Information Technology Specialist 3, Workplace Services, 10139
role at
NYS Office of Information Technology Services .
This position provides operational support 24 hours a day, 7 days a week, 365 days a year for more than 4,900 applications supporting 53 New York State Agencies. The IT Specialist 3 manages lower‑level general desktop support staff for End‑User Support within the NYS Office of IT Services (ITS), Dedicated Support, Department of Transportation (DOT), Workplace Services Unit.
Base Pay Range $86,681.00/yr – $109,650.00/yr
Responsibilities
Review and assign IT Service Management (ITSM) system incident and request tickets within the designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer‑related issues.
Install, configure, and troubleshoot multi‑function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Perform the full range of supervisory responsibilities, as applicable.
Minimum Qualifications
One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at SG‑21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title to be listed appointed.
Appointment to this position is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment unless the candidate provides documentation that they are authorized to accept work in the United States permanently. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence. Fingerprinting and background check are required for employment with ITS.
Benefits
Generous benefits package, worth 65% of salary, including:
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
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Information Technology Specialist 3, Workplace Services, 10139
role at
NYS Office of Information Technology Services .
This position provides operational support 24 hours a day, 7 days a week, 365 days a year for more than 4,900 applications supporting 53 New York State Agencies. The IT Specialist 3 manages lower‑level general desktop support staff for End‑User Support within the NYS Office of IT Services (ITS), Dedicated Support, Department of Transportation (DOT), Workplace Services Unit.
Base Pay Range $86,681.00/yr – $109,650.00/yr
Responsibilities
Review and assign IT Service Management (ITSM) system incident and request tickets within the designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer‑related issues.
Install, configure, and troubleshoot multi‑function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Perform the full range of supervisory responsibilities, as applicable.
Minimum Qualifications
One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at SG‑21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title to be listed appointed.
Appointment to this position is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment unless the candidate provides documentation that they are authorized to accept work in the United States permanently. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence. Fingerprinting and background check are required for employment with ITS.
Benefits
Generous benefits package, worth 65% of salary, including:
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
#J-18808-Ljbffr