Infosys
Principal - Client Engagement Project Manager - Health Insurance
Infosys, Atlanta, Georgia, United States, 30383
Job Description
Principal - Client Engagement Project Manager - Health Care We are seeking a seasoned hands‑on Client Engagement Project Manager with health care experience focused on delivering exceptional system implementation experiences across our client ecosystem. The ideal candidate will bring strong program management, team leadership, and client relationship skills. The role involves owner interaction and coordination of system implementation work streams across the health care operational lifecycle including provider, member enrollment and claims. Must have experience managing the delivery of system projects, building and managing PMO teams of project managers, business analysts/product owners, and scrum masters, and driving enterprise‑wide consistency and delivery excellence.
Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project workplans, risks, dependencies, and action logs.
Analyze and document current state processes, workflows, pain points and future state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Perform business requirement elicitation including user story and acceptance criteria creation.
Participate in and/or lead the development of deliverable content that meets client and contract needs.
Anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communications with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum of 7 years of project management experience delivering small to large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team building, and collaboration skills.
Highly motivated, good team player capable of juggling multiple tasks, collaborating with large multi‑disciplinary teams, and working well under deadlines.
Deep domain knowledge in health insurance operational processes, including quote‑to‑claim, enrollment, claims, and related platforms.
Successful track record using Lean/Agile methodology.
Proven ability in handling multiple large projects and responding quickly to changing situations in complex environments.
Excellent oral and written communication, analytical, negotiation, and problem‑solving skills.
Initiative to set and achieve performance goals, with flexibility, accuracy, and strong organizational abilities.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
ACHA accreditation preferred but not required.
Candidates authorized to work without employer‑based visa sponsorship are welcome to apply; Infosys does not provide immigration sponsorship for this role at this time.
Ability to travel 25‑50%, on average, based on client needs and requirements.
Computer Skills
Proficient with Microsoft Office programs.
Experience with JIRA.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
SAFe Product Owner/Product Manager certification.
SAFe Lean Portfolio Management certification.
Benefits
Medical/Dental/Vision/Life Insurance.
Long‑term/Short‑term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
Compensation Estimated annual total compensation range for this role for the NY, NJ area is $168,000 to $234,000.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Principal - Client Engagement Project Manager - Health Care We are seeking a seasoned hands‑on Client Engagement Project Manager with health care experience focused on delivering exceptional system implementation experiences across our client ecosystem. The ideal candidate will bring strong program management, team leadership, and client relationship skills. The role involves owner interaction and coordination of system implementation work streams across the health care operational lifecycle including provider, member enrollment and claims. Must have experience managing the delivery of system projects, building and managing PMO teams of project managers, business analysts/product owners, and scrum masters, and driving enterprise‑wide consistency and delivery excellence.
Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project workplans, risks, dependencies, and action logs.
Analyze and document current state processes, workflows, pain points and future state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Perform business requirement elicitation including user story and acceptance criteria creation.
Participate in and/or lead the development of deliverable content that meets client and contract needs.
Anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communications with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum of 7 years of project management experience delivering small to large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team building, and collaboration skills.
Highly motivated, good team player capable of juggling multiple tasks, collaborating with large multi‑disciplinary teams, and working well under deadlines.
Deep domain knowledge in health insurance operational processes, including quote‑to‑claim, enrollment, claims, and related platforms.
Successful track record using Lean/Agile methodology.
Proven ability in handling multiple large projects and responding quickly to changing situations in complex environments.
Excellent oral and written communication, analytical, negotiation, and problem‑solving skills.
Initiative to set and achieve performance goals, with flexibility, accuracy, and strong organizational abilities.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
ACHA accreditation preferred but not required.
Candidates authorized to work without employer‑based visa sponsorship are welcome to apply; Infosys does not provide immigration sponsorship for this role at this time.
Ability to travel 25‑50%, on average, based on client needs and requirements.
Computer Skills
Proficient with Microsoft Office programs.
Experience with JIRA.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
SAFe Product Owner/Product Manager certification.
SAFe Lean Portfolio Management certification.
Benefits
Medical/Dental/Vision/Life Insurance.
Long‑term/Short‑term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
Compensation Estimated annual total compensation range for this role for the NY, NJ area is $168,000 to $234,000.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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